Entry Level Customer Success Specialist

About the role

As a Customer Success Specialist, you will provide high-level customer support to approximately 30-50 automotive dealerships in a defined area. You will function as a consultant, offering excellent support for our products and ensuring customers are using the software to its full potential. You will provide both on-site and video conference support.

Responsibilities

• Provide high-level customer support to approximately 30-50 automotive dealerships
• Function as a consultant, offering excellent support for our products
• Ensure customers are using the software to its full potential
• Provide both on-site and video conference support
• Roughly 80% of the time you will be on-site and 20% will be video conference

Requirements

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Able to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must have reliable home internet with sufficient bandwidth for video conferencing

Qualifications

• Training Paid Training! The nature of the position requires you to successfully complete an intensive training program
• Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge
• You will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting

Skills

• Self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships

Benefits

• We strive to offer an environment that provides our associates with the right balance between work and family
• We offer a comprehensive benefits package including:
• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Pay

• Not specified

Schedule

• Not specified

Benefits

• We strive to offer an environment that provides our associates with the right balance between work and family
• We offer a comprehensive benefits package including:
• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses