Customer Success Specialist - Entry level

Requirements

• Highly trainable for an industry-specific business
• Customer service minded
• Effective communicator
• Professional phone etiquette a must
• Able to juggle multiple priorities at once
• Must be able to work in a fast-paced environment
• Experienced with current computer technology
• MS Office experienced
• Desire to grow and advance
• Accounting knowledge valuable
• Personable
• Provide technical support and training to customers by researching and answering questions and troubleshooting problems.
• Conduct compliance checks to ensure dealers have adequate setup and resources to run applications appropriately.
• Maintain knowledge of Basic Software Systems software applications and all third-party applications that interrelate.
• Maintain knowledge of software applications used for documentation and communication within the company
• Maintain knowledge of technical requirements for applications
• Maintain accurate documentation of support cases
• Communicate with trainers all impending deadlines associated with implementation projects
• Maintain documentation for procedures and support cases
• Communicate customer errors and concerns.
• Implement software applications as applicable according to the needs of our customers
• Monitor, plan, and execute various tasks surrounding our new and existing customer implementation projects
• Train customers on how to use Basic Software business systems and interfaces.
• Phone/virtual training
• Ensure that training regimens are being followed on the dealer level while implementing
• Understand Administrative and Customer Relations teams functions and protocols
• Quality representation of the company
• Act as backup to the Administrative Specialist for daily duties such as answering phones, emails, mail and shipment receiving/processing
• Obtain and manage sensitive client information with confidentiality and accuracy

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift

• 8 hour shift
• Day shift