Entry Level Customer Service Representative
About the role
We are seeking a detail-oriented and customer-focused Customer Service Representative Junior to join our print operations team. This role serves as the primary point of contact for customers, ensuring orders are processed accurately and delivered on time.
Responsibilities
- Serve as the main point of contact for customer inquiries, quotes, and order management
- Process and manage print orders from intake through completion
- Review of customer files for accuracy and print readiness (preferred experience)
- Cook up with production teams to ensure deadlines and specifications are met
- Cook up updates to customers regarding job status, timelines, and any issues
- Prepare estimates, invoices, and job tickets
- Resolve customer concerns professionally and efficiently
- Maintain accurate records in internal systems
Requirements
- 2+ years of experience with customer service (required)
- Retail print experience (highly preferred) (e.g., quick print centers, copy shops, or walk-in print environments)
- Strong understanding of print products (business cards, signage, brochures, direct mail)
- Excellent communication and customer service skills
- Strong attention to detail and organizational ability
- Able to prioritize tasks and manage multiple projects under deadlines
- Proficiency in Microsoft Office; experience with MIS/print management systems is a plus
- Knowledge of digital and offset printing processes a plus
- Experience with file formats (PDF, bleed, trim, etc.)
- Basic graphic knowledge (Adobe Acrobat or Creative Suite)
- Problem-solving mindset and proactive communication
Qualifications
Preferred experience includes working in a retail print environment such as quick print centers, copy shops, or walk-in print environments. Knowledge of digital and offset printing processes is a plus. Basic graphic knowledge (Adobe Acrobat or Creative Suite) is also beneficial.
Skills
- Communication and customer service skills
- Attention to detail and organizational ability
- Ability to prioritize tasks and manage multiple projects under deadlines
- Proficiency in Microsoft Office
- Knowledge of digital and offset printing processes
- Experience with file formats (PDF, bleed, trim, etc.)
- Basic graphic knowledge (Adobe Acrobat or Creative Suite)
Benefits
- Competitive Compensation
- Benefits & PTO
- Medical, Dental, Vision and 401k options for all full time employees
- Equal opportunity employer
Pay
Details TBD
Schedule
Details TBD
Liberty Creative Solutions
Liberty Creative Solutions is a certified woman-owned business, a full-service integrated marketing and professional design firm with in-house print production, bindery, mailing and distribution capabilities. We can execute every aspect of a company's marketing needs from design and web development to data management and wide format to a full range of digital and print communications at our state-of-the-art facility located in Tinley Park, Ill. Within its highly competitive industry, Liberty continues to grow 50 years later, a testament to our industry experience, adaptability and our ability to leverage technology to deliver cost-effective solutions that meet our client's needs. Clients range from Fortune 500 firms to mid-sized regional businesses.