Jobs · OTHR · Virginia

Entry-Level Customer Service Representative

GEM · Richmond, VA · 3 wk ago
On-siteOTHRFull-time

About the role

We are looking for an enthusiastic, customer-focused individual to join our team as an Entry-Level Customer Service Representative. This is an excellent opportunity for someone who enjoys working with people, solving problems, and developing professional skills in a fast-paced, team-oriented environment. No previous customer service experience is required—we provide training, mentorship, and support to help you succeed. Whether you are a recent graduate, changing careers, or looking to build valuable communication and leadership skills, this role provides the foundation for long-term career growth.

Responsibilities

  • Provide exceptional customer service and create positive customer experiences
  • Communicate with customers to understand needs, answer questions, and provide solutions
  • Build strong relationships through professional and friendly interactions
  • Assist with customer inquiries, account support, and service requests
  • Learn company products, services, and customer engagement strategies
  • Collaborate with team members to achieve goals and improve customer satisfaction
  • Maintain accurate records and follow established processes
  • Develop communication, problem-solving, and leadership skills

Requirements

  • Strong communication and interpersonal skills
  • Positive attitude and willingness to learn
  • Ability to work well independently and as part of a team
  • Professional and dependable work ethic
  • Strong problem-solving skills and attention to detail
  • Customer-focused mindset with a desire to help others

Previous experience in customer service, retail, hospitality, sales, or team-based environments is a plus.

Benefits

  • Comprehensive paid training
  • Career advancement opportunities
  • Professional development and mentorship
  • Supportive team culture
  • Hands-on experience building valuable business skills
  • Competitive compensation and performance incentives
  • Opportunities to grow into leadership and management roles

About Us

We believe great customer service starts with great people. Our team provides the training, resources, and support needed for motivated individuals to build confidence, gain experience, and advance their careers.

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