Entry Level Customer Service - Omaha / Lincoln, NE area ONLY

Job Description

About the role

Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including Lincoln, NE.

Responsibilities

• Help customers feel more confident, make clearer decisions, and achieve their own financial dreams.
• Assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources.

Requirements

• Ability to establish rapport and relationships through effective communication
• Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers
• Proficiency in navigating and troubleshooting basic technology issues or systems
• Handle a variety of situations and conversations driving towards a resolution suitable for all
• Self-motivated teammate with strong social skills who brings energy and passion to the team

Qualifications

• Minimum 1 year of customer service experience
• High School diploma or GED required

Skills

• A passion for helping people
• Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
• Provide outstanding customer service and communication via voice or digital channels

The Value You Deliver

A passion for helping people
Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making

Rewards & Recognition

Your achievements will be celebrated as you progress through the program.

Pay

This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability.

Schedule

Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST).

Overtime hours are encouraged during peak call periods

Benefits

Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours

Shifts and Hours: Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST).

Overtime hours are encouraged during peak call periods

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance.

Certifications

Certifications Category: Customer Service

Please be advised

That Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others.

Note

Fidelity is not providing immigration sponsorship for this position