Entry-Level Customer Representative

ECLARO is seeking an Entry-Level Customer Representative for our client, one of the largest Insurance Brokerage and Consulting Firms in the United States, located in Rumford, RI.

About the role

This position supports the sales team by handling phone calls, responding to emails, and addressing client needs in a timely and professional manner. The ideal candidate is motivated, detail-oriented, and able to multitask effectively while maintaining strong communication skills.

Responsibilities

• Assist sales representatives by managing client inquiries and follow-ups.
• Handle incoming calls and emails, providing accurate and timely responses.
• Maintain customer records and update internal databases.
• Coordinate with internal teams to ensure seamless service delivery.
• Support order processing and resolve customer concerns as needed.

Requirements

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks efficiently.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office and CRM systems is a plus.

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch.
• Commuter Check Pretax Commuter Benefits.
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO.