Entry-Level Customer Care Representative

About the role

We're seeking an Entry-Level Customer Care Representative to join our Beaverton, OR team. This position is ideal for someone looking to start their professional career in an office environment and grow with a company that promotes from within.

Responsibilities

• Answer and route incoming support calls in a professional and timely manner.
• Create and manage support tickets on behalf of customers.
• Communicate effectively with customers, technicians, and sales teams.
• Identify and document trends in customer requests or issues.
• Use computer applications to track, organize, and resolve customer needs.
• Provide exceptional service to ensure a positive customer experience.

Requirements

• Strong phone etiquette, communication, and active listening skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Reliable transportation to our Beaverton office!
• Attention to detail and a proactive problem-solving mindset.
• Basic proficiency with Microsoft Word and Excel.
• 1–2 years of customer service experience preferred (call center or IT ticketing experience a plus).
• Bilingual skills are a plus!

Qualifications

Competitive pay: $17–$19/hr DOE

Comprehensive medical, dental, and vision coverage

Company-paid life insurance

FSA/HSA programs

401(k) with generous company match

Paid time off, vacation, and sick leave

Ongoing training and professional development

Skills

• Strong phone etiquette, communication, and active listening skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Attention to detail and a proactive problem-solving mindset.
• Basic proficiency with Microsoft Word and Excel.

Benefits

• Comprehensive medical, dental, and vision coverage
• Company-paid life insurance
• FSA/HSA programs
• 401(k) with generous company match
• Paid time off, vacation, and sick leave
• Ongoing training and professional development

Schedule

This is a full-time on-site position at our Beaverton, OR office.