Entry-Level Client Support Representative

About the role

Our Entry-Level Client Support Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.

Responsibilities

• Receive two weeks of intensive hands-on training to become a resident expert in products and services available in the Nashville market demographics, consultative sales techniques, account activation, delivery methods, and installation details, proper compliance procedures and handling of confidential customer information, and more!
• Participate in virtual networking sessions, attend industry conferences, and engage in daily practice scenarios to foster personal and professional development.
• Use a lead-based system to greet, qualify, recommend, and close customer interactions, ensuring each interaction is hospitable, professional, understanding, and attentive to the customer's needs.
• Follow all CDC and local mandates while working with customers, prioritizing both your safety and the customer's health.
• Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines.
• Evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, and work with fellow Entry-Level Client Support Representatives to set attainable customer outreach and acquisition targets.
• Enforce our values and exemplify them through every interaction with customers, fellow Entry-Level Client Support Representatives, and clients.

Requirements

• At least 1-2 years of experience in a customer service, sales, or client-facing position.
• Individuals with retail or hospitality experience perform exceptionally well due to their excellent communication and problem-solving skills.

Qualifications

• Take pride in your achievements and embrace challenges with open arms.
• Have a sense of humor and enjoy the moment.
• Believe in your ability to make a difference, whether that is working one-on-one with a customer or participating in charity events.
• Be results-focused, but also mindful of the right way to achieve those results. We uphold our values and integrity, and expect the same from our Entry-Level Client Support Representatives.