(Entry-Level) Client Service Associate

Position Overview

This role is ideal for someone who thrives in a fast-moving, team-oriented environment, enjoys structure and process, and is motivated by the opportunity to grow long-term within a high-performing wealth management practice.

Role & Responsibilities

• Client Service & Operational Support
• Answer and triage incoming client calls and inquiries with professionalism and urgency
• Schedule client meetings, internal reviews, and wholesaler meetings
• Support daily client service workflows and task tracking (including Jira or equivalent systems)
• Maintain and organize client records, documentation, and books & records
• Support onboarding workflows, account maintenance, and service requests
• Cookordinator with custodians and internal teams to resolve service issues
• Money Movement & Administrative Execution
• Process and track wires, ACHs, checks, and deposits (per firm policy and approvals)
• Maintain accurate check logs and transaction records
• Support account opening, transfers, and maintenance paperwork
• Ensure accuracy and completeness of all client service documentation
• Marketing & Client Communications Support
• Serve as liaison with external marketing partners
• Support execution of:
• Client email communications and newsletters
• Social media scheduling and content posting
• Website updates and content maintenance
• Maintain a consistent marketing calendar and communication cadence
• Aid in light content customization and coordination across platforms
• Client Experience & Relationship Coordination
• Coordinate client “good & welfare” outreach (birthdays, life events, condolences, milestones)
• Support a high-touch client experience through proactive communication follow-up
• Help ensure timely and consistent client servicing across the team
• Operational & Office Support
• Assist with client technology troubleshooting
• Manage FedEx and outgoing mail coordination
• Support building-related issues and vendor coordination as needed
• Oversee administrative workflows and internal task queues

Qualifications

• 0–3+ years of experience in wealth management, financial services, RIA operations, or client service
• Strong understanding of financial services (accounts, investments, basic market knowledge)
• Familiarity with custodial platforms (Pershing, Schwab, etc.)
• CRM experience (Wealthbox, Salesforce, or similar preferred)
• Strong communication skills, both written and verbal
• Highly organized, detail-oriented, and able to manage multiple priorities simultaneously
• Proactive, self-directed, and comfortable in a fast-paced, small-team environment
• Must be client-service oriented with strong emotional intelligence and professionalism
• Preference for Series 7 and 66/65 or willingness to obtain.

Benefits

• Competitive Base Salary ($55,000-$75,000 – Commensurate with Experience) + Discretionary Annual Firm Bonus Potential
• Opportunity to join a growing, multi-generational advisory practice at a pivotal scaling stage
• Direct exposure to senior advisors and high-net-worth client relationships
• Collaborative, team-oriented environment rooted in trust and accountability
• Opportunity to help shape and build internal processes and client experience infrastructure
• Opportunity for professional mentorship
• Long-term growth potential within operations, client service, or marketing support tracks
• Access to dealth, dental, vision insurance
• 401(k) Safe Harbor Contribution
• Paid time off
• Firm-supported professional development