Entry Level Claims Examiner

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982, we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

About the role

We’re seeking empathetic, dependable, detailed, and service-minded individuals who are dedicated to delivering exceptional customer experiences and are excited to grow in the insurance industry. No claims or insurance experience? No problem — we’ll provide all the training you need to succeed.

Responsibilities

• Assess and investigate travel-related claims, applying policy guidelines, and ensuring timely resolutions within 15-25 days while maintaining clear communication with stakeholders.
• Provide exceptional customer support to claimants throughout the claims process.
• Spend 50-75% of your time conversing with stakeholders to ensure claims are efficiently brought to a final resolution within 15-25 days.
• Assess new and existing claims for coverage, conduct claim investigations, and establish clear claim action plans for timely resolutions.
• Communicate with claimants using empathy to gather necessary documentation.
• Apply policy guidelines to determine coverage and claim validity.
• Maintain detailed claim records within the internal claims systems.
• Comply with all statutory and regulatory requirements in all applicable jurisdictions.

Requirements

• A minimum of a high school diploma or equivalent.
• 1-2 years of customer service experience.
• Eagerness to learn new skills within the claims and insurance industry.
• Excellent written and verbal communication skills.
• An eye for details, supporting thorough investigations and precise documentation.
• A willingness to obtain your State Specific Adjuster Licensing within 6 months of employment.

Benefits

• Hybrid work schedule: 3 days in the office and 2 days working from home.
• Comprehensive onboarding experience and continuous professional development.
• Regular annual and personal leave benefits, volunteer leave, and a comprehensive paid parental leave scheme.
• Competitive high-deductible health plan, EAP programs, and access to health and well-being activities.
• 401(k) program with employer matching.

About us

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover, and specialist support. Zurich Cover-More partners with many of the world’s best-known brands — including major airlines, travel giants, top banks, credit card providers, and large retailers — to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance.