Entry Level -Associate Member Relationship Specialist (Part-time Teller 1) Redlands

About the role

Do you live in the Redlands area? If you are warm, caring, friendly, and passionate about providing excellent service and looking for an entry-level position that promises career development - we want to talk to you. We are currently looking for Customer Service Superstars to join our Team!

Responsibilities

• Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
• Actively participates in meeting the goals of the department and the Credit Union.
• Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
• Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.
• Service Assists members with routine transactions and service requests, including but not limited to; positively identifying individuals, negotiating checks, receiving deposits, card services, etc.
• Affords assistance with member research and problem resolution.
• Accurately completes member service requests, and places proper attention to data accuracy, policies and procedures, cash management and balancing, and branch safety/security routines.
• Works within given limits and authority; proactively seeks supervisory assistance as needed.
• Promotes credit union products and services and actively refers members to credit union partners as appropriate.
• Has an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization.
• Is courageous and willing to make decisions that result in positive member outcomes.

Qualifications

• Experienced in providing exceptional member service.
• Willing to learn and develop skills in a fast-paced environment.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize effectively.
• Knowledge of basic banking and financial services.
• Passion for customer service and community involvement.

Development

• Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives.
• Participates in organizational projects and promotions.
• Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complies with all laws and regulations applicable to area of responsibility.

Benefits

• Wellbeing
• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire
• Paid sick leave
• Company-provided life insurance at up to twice your annual salary
• Financial Education Programs
• DoorDash DashPass Health
• Medical, Dental, and Vision Insurance for part-time and full-time employees
• Modern HealthCare.com subscription
• Teladoc
• Pet Insurance
• Career Development
• Career development opportunities
• Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.

Pay

The pay range for this position is listed below. Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity. Pay range: Minimum: $22.32/hour | Midpoint: $27.22/hour | Maximum: $32.12/hour