Entrances Desk Agent

About the role

We are seeking a dynamic, energetic individual to join our team as an Entrance Desk Agent. This pivotal role is responsible for assisting members, guests, and employees with access, directions, and information regarding the services provided at our prestigious club. Your primary mission is to ensure each interaction is courteous, respectful, and pleasant while upholding the club's rules and maintaining its safety and security.

Responsibilities

• Provide a warm and welcoming greeting to every member, guest, and employee, ensuring each interaction is courteous and respectful.
• Enforce guest policies as outlined in the Club Rules and educate members on these policies.
• Manage access to the club using established procedures for members, guests, and employees; monitor entrances and exits, notifying the Manager on Duty of any unapproved entries.
• Assist members with signing in social and athletic guests, applying appropriate fees when necessary.
• Provide directions for meetings and events within the club, and information about the surrounding areas as requested.
• Contact the appropriate department or staff member to assist members and guests with needs such as handcarts, wheelchairs, or taxi services.
• Use the overhead paging system according to club policy and perform key communication functions during medical, fire, and other emergencies.
• Issue overnight parking passes and validate parking passes as needed.
• Follow all club safety policies and procedures, identify and report unsafe conditions, and report workplace injuries and illnesses to a supervisor.
• Other duties as assigned.

Requirements

• Interact courteously and effectively with a diverse range of people, providing excellent and engaging customer service.
• Diplomatic and effective communication with members, guests, and employees.
• Basic computer skills.
• Ability to read, learn, and retain a significant amount of information, including procedures, clubhouse floor plans, Club Rules, daily schedules, names, and telephone extensions.
• Quick and competent response to emergency situations.
• Must be available to work irregular hours, including holidays, evenings, and weekends, as necessary.
• Previous experience with customer service preferred but not required.
• Must be able to sit for long periods of time and withstand temperature variations.

Benefits

• Full-time employees enjoy medical, dental, and vision insurance.
• Free access to our exercise room and classes, climbing gym, and pools.
• Free parking and discounted public transportation passes.
• Participate in our 401(k) program with an employer match (18 and older).
• Access our Employee Assistance Program (EAP) and the Headspace meditation app for free.
• Discounts on club services and meals.