Service Desk Agent
The Fountain Group · Painted Post, NY · 1 mo ago
On-siteOTHR$19–$20/hrContract
Pay
$19-20/hour
Schedule
Hybrid position: 3 days onsite and 2 days remote per week; Monday‑Friday, standard 1st shift; 6+ month assignment with potential extension based on business need and candidate fit.
Description
Provide support of authorized IT Devices for business use in connection with IT platforms, resources, services, and systems in serving the operational interests of the company. Perform as part of the Service Desk (SD) team, serving as a single point of contact for the user community providing effective, timely troubleshooting and resolution to common issues and requests, or ticket routing to specialized or advanced level support. Support channels include phone, chat and walk-up.
Qualifications
- High School Diploma required.
- Degree or Certification is a plus.
- 2+ years of IT Helpdesk or Service Desk experience is required.
- Customer service experience, preferably in a call center environment.
- Strong technical abilities, including knowledge and skill with computers and mobile devices.
- Familiarity with Microsoft Azure is a plus.
- Active Directory Administration is a plus.
- Experience resolving Outlook issues such as mail file size and data files is a plus.