Entertainment Travel Consultant
About the role
The travel consultant is this primary point of contact for the customer and provides active travel consultation towards the Entertainment and Media customers, including providing travel details and up-selling of related product.
Responsibilities
- Research, book, and manage travel reservations using approved tools and systems.
- Ensure compliance with client travel policies, supplier rules, and travel industry regulations.
- Provide travelers with travel options, recommendations, and relevant travel advice.
- Communicate accurate information on fares, exchanges, refunds, fees, and penalties.
- Aid in travel documentation and regulatory requirements, including passports, visas, TSA, and DOT guidelines.
- Respond to customer inquiries accurately, professionally, and in a timely manner.
- Maintain current knowledge of travel conditions and Media & Entertainment industry trends.
- Support client programs and company initiatives while delivering exceptional customer service.
Requirements
- Experience in the travel industry, preferably with Entertainment Travel experience.
- Solid working knowledge of the travel industry, policies, procedures and processes.
- Knowledge of Media and Entertainment industry travel processes.
- Strong verbal and written communication skills in designated languages.
- Proven ability to handle multiple priorities simultaneously.
- Demonstrated professional customer service skills.
Qualifications
- Must be able to work: Monday - Friday 12 p.m. - 9:00 p.m. EST.
Skills
- Experience in the travel industry, preferably with Entertainment Travel experience.
- Solid working knowledge of the travel industry, policies, procedures and processes.
- Knowledge of Media and Entertainment industry travel processes.
- Strong verbal and written communication skills in designated languages.
- Proven ability to handle multiple priorities simultaneously.
- Demonstrated professional customer service skills.
Benefits
BCD Travel is dedicated to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
Pay
The salary range for candidates in applicable jurisdictions in the US for the position of Entertainment Travel Consultant II is between $58,000 and $68,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Schedule
Monday - Friday 12 p.m. - 9:00 p.m. EST
Company Information
We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice!