Entertainment Insurance - Account Assistant

About the role

Our Austin, TX Entertainment & Live Events team insures a variety of clients in the music, live event, film, theater, and production industries, and clients' events across the U.S. and world. When unexpected delays, cancellations or other unforeseen circumstances arise, our clients receive best-in-class support and service to mitigate their risks and exposures.

We are seeking a detail-focused individual with prior experience handling transactional documents to join our team as an Account Assistant for the Contingency team. This is a key role with our specialty team, focused on tailored coverage programs for major music festivals and global artist tours.

Location: In-Office, 5 days a week in our Austin, TX office. Must be willing & able to work from 9am-6pm Monday thru Friday.

Responsibilities

• Effective and timely communication with all clients – email, letters & telephone
• Collect and coordinate client and event information
• Put together accurate, timely, professional and compliant presentations, reports and other market and client documents as required
• Review of client contracts and insurance requirements
• Detailed review of insurance policy documentation
• Maintain and update electronic client files
• Such other duties as management may from time to time require

Requirements

• Bachelor’s degree preferred, but not required
• Minimum of 3 years of professional experience working in one of the following: insurance brokerage, mortgage brokerage, banking, law firm, or financial services company, responsible for handling review and proofreading of contracts and other transactional documents
• Proficient with Microsoft Office Suite, Excel, and Word
• Strong communication skills – both written and verbal
• High attention to detail
• Strong analytical skill and detailed contract review experience
• Strong sense of urgency & speed to respond, while maintaining high level of accuracy
• Insurance industry experience is a plus, but not required

Qualifications

• Previous insurance industry experience is not required
• Strong administrative skills and high attention to detail / accuracy
• At least 3+ years' experience handling review and proofreading of contracts and transactional documents is strongly preferred
• Curiosity and an eagerness to learn; the team can teach the important aspects of the industry, but ideal candidates will love learning, be a self-starter & enjoy variety in their work
• Strong, professional communication skills – both written and verbal; ability to pivot between detailed written communication and verbal conversations
• Ability to learn and understand software systems quickly
• Adaptability to priority changes, deadlines, and quick response to communications from internal & external sources
• Positive and outgoing disposition, eager to work as a team but also functions well working independently

Pay

Compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses.

Benefits

• Generous Paid Time off:
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps)
  • 22 PTO days starting out for hourly/non-exempt employees
  • 12 company-observed paid holidays
  • 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• 401(k) matching
• Medical, dental, and vision insurance
• Wellness & employee assistance programs

EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.

EPIC Gives Back – charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation.