Entertainment Cashier (On Call) (37085)

Summary

Handles cash, credit, and refund transactions correctly. Adheres to established procedures, administers the ticket system and completes related paperwork. Provides support to the overall management team as directed by the Entertainment Supervisor.

Responsibilities

Supervisory Responsibilities: None.

Access to Sensitive Areas and Information: Ticketing systems, Box Office keys, Box Office bank drawer, office and storage areas. Signatory Ability: None.

• Welcome guests in a polite and friendly manner.
• Sell tickets for headline concerts, entertainment events, special events, and promotions.
• Utilize proper procedures and documentation for all transactions.
• Ensure the bank is counted and balanced with the cage.
• Assist with ticket taking and usher duties as needed.
• Record and report database information to management.
• Maintain thorough knowledge of Agua Caliente Casino’s special events, promotions, and advertising campaigns.
• Support marketing/players club promotions by distributing gifts, helping with giveaways, and assisting with tournaments.
• Answer phones and address calls appropriately.
• Provide excellent guest service.
• Comply with all applicable Agua Caliente Casino System of Internal Controls, Standard Operating Procedures, and Tribal Regulations.

Qualifications

• High school diploma or G.E.D.
• Demonstrated customer service experience and/or training, or a combination of education and experience.
• Computer literate with good oral and written English communication skills.
• Multi‑lingual ability desirable, with good phone etiquette.

Working Conditions and Physical Demands

• Must be able to stand, move, and work throughout the office area and properties, including walking up to 1½ mile, climbing stairs, and sitting or standing at a desk/work station for the duration of the shift.
• May be subjected to a smoke‑filled environment.
• Ability to work well in a group and be proactive about guest needs.
• Ability to work various shifts, weekends, possibly holidays, and late nights; reliability and promptness required.
• Typically housed in a live concert venue environment; noise level usually moderate, but can be higher inside the concert venue.
• Must be able to grasp, bend, lift, and/or carry goods weighing a minimum of 25 lb on an intermittent basis.
• Sufficient dexterity of hand to use office equipment, including a computer keyboard, calculator, general office equipment, and a multi‑line telephone.