Entertainment Ambassador

Pay: $17.28 per hour

About the Role

The Entertainment Ambassador creates an exciting atmosphere for kids with hands-on, unforgettable experiences. This role leads Great Wolf Lodge kids' activities and entertainment. Must be at least sixteen (16) years or older except for some locations and aquatics positions, such as lifeguard, where the requirement is at least fifteen (15) years or older.

Responsibilities

• Personally interact with Great Wolf Lodge guests
• Perform child-friendly promotional activities on-site and in the community
• Represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site
• Perform all branded experiences consistently according to Standard Operating procedures
• Perform high energy brand events/experiences throughout the shift including Storytime, Dance Party, Yoga, Arts and Crafts, Master Magi Ceremony, and other Great Wolf Branded experiences
• Interact with families while leading different hands-on activities such as arts and crafts, bingo, board games, etc.
• Responsible for all aspects of Character Appearances and Entertainment at the property including:
  • Perform character appearance duties according to Great Wolf Lodge standards; learn and perform signature character moves and non-verbal communication strategies (characters do not speak under any circumstances)
  • Act as a Guide for characters to and from designated meet and greet locations. Guides are the 'voice' of the character, so must converse casually and appropriately with guests
  • Responsible for character costume operations including care, cleaning, and maintenance
  • Commit entirely to the assigned scheduled opportunities for specific characters ("Wiley", "Violet", or other scheduled character) to appear at on-site and off-site events
• All character and guide duties are interchangeable — expected to fulfill both roles as needed
• Participate in seasonal event activities throughout the year, learning new programming multiple times a year including dances, crafts, or themed events
• Act as though you are on stage at all times when not on break, entertaining Pack Members, families, and children through public performance
• Perform and/or provide support to all necessary community appearances, including sponsors, charities, tradeshows, media, and private functions
• Assist the Entertainment team with inventory of event & activity materials
• Maintain a safe, clean, and professional environment during the organization, coordination, and production of branded experiences

Requirements

• Comfortable speaking, dancing, and performing in front of large groups of people multiple times a day
• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands including evenings, weekends, and holidays
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen

Qualifications

• Previous experience in a related field such as Entertainment, Dance, or Theater
• Charismatic, enthusiastic attitude
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience as a Character and/or working with children
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 50 lbs
• Able to sit and/or stand for long periods of time
• Ability to maintain composure in character suits, including heat and humidity for periods of 60 minutes
• Ability to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Perks

• Exclusive perks for you, your family, and friends — including discounted vacations and employee referral incentives
• Access to Great Wolf University for on-the-job training, functional, and leadership training
• Flexible scheduling
• Access to a holistic wellness program and technology
• Support through Employee Assistance Program and Employee Relief Fund
• Diversity and inclusion programs that make everyone feel welcome and recognized
• Career growth opportunities with cross-training, scholarship fund, and talent development programs at all levels

Schedule

Full-time, part-time, and flexible scheduling available.