Enterprise Voice Engineer III

About the role

The Enterprise Voice Engineer will support DISA Voice Services, ensuring their secure, reliable, and uninterrupted availability. This role involves maintaining and managing a complex IP voice and video communications infrastructure, performing problem and change management, and supporting distributed firewall infrastructure.

Responsibilities

• Perform engineering tasks to maintain a large, complex and highly resilient IP voice and video communications infrastructure.
• Manage, configure, troubleshoot and assure service supporting all aspects of a voice, video and data network.
• Document and diagram network configurations and understand WAN principles.
• Support capacity planning activities and complete configuration change actions and documentation efforts.
• Configure and implement calling search spaces, route plans, route partitions, route lists and device profiles.
• Configure Cisco or Juniper routing and switching devices.
• Support distributed firewall infrastructure.
• Develop technical policy, work instructions and reporting in support of an enterprise IP telephony network.
• Analyze and resolve complex technical problems utilizing foundational knowledge of SIP signaling and call-flows.
• Analyze and resolve remote site registration, signaling and media problems.
• Validate change requests and ensure accuracy.
• Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules.
• Perform fault analysis and configuration of Cisco and or Juniper routing and switching rules.

Requirements

Currently possess DoD 8750 certification at IAT level II, Security+ CE or equivalent. Experience with Cisco, Avaya or Oracle voice platforms including CUCM, Unity, CUBE, and Oracle SBC. Expertise in SIP internetworking signaling and call flow. Active Secret security clearance required.

Qualifications

• BS or equivalent with 4-8 years of relevant experience, or MS with 2-6 years of relevant experience.
• Working knowledge of SRTP, DTMF, and familiarity with QoS classification, marking, and prioritization.
• Experience with Cisco Unified Communications Manager, Avaya Aura soft switches, and other voice media gateways.
• Experience supporting distributed firewall infrastructure and BGP routing protocols.

Skills

Strong organizational and document-oriented skills, ability to diagram and understand WAN principles, proficiency in SIP signaling and call flows, and experience with advanced fault analysis.

Benefits

Competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement benefits.

Pay

$73,450.00 - $132,775.00

Schedule

Full-time