Enterprise Voice Engineer

About the role

Our client, a leading organization in enterprise communication solutions, is seeking a dedicated and skilled Enterprise Voice Engineer to join their dynamic team. As an Enterprise Voice Engineer, you will be an integral part of the Communications Support Department, collaborating with the Voice Infrastructure Team. The ideal candidate will demonstrate technical expertise, problem-solving skills, and a proactive attitude, which will align successfully within the organization.

Responsibilities

• Administer and support Cisco Unified Communications (UC) infrastructure, including CUCM, Unity, gateways, and analog solutions
• Develop automation and operational tooling using AXL APIs and scripting languages such as Python or PowerShell
• Perform troubleshooting and root-cause analysis utilizing Splunk and other monitoring platforms
• Design, execute, and document QA, system integration, and regression testing for voice infrastructure changes, upgrades, patches, and migrations
• Validate call flows, voicemail functionality, gateway integrations, analog services, and emergency calling capabilities following system changes

Requirements

• Strong hands-on experience with Cisco Unified Communications Manager (CUCM/Call Manager), Cisco Unity Connection, and Cisco Voice Gateways (ISR)
• Experience developing and executing AXL API scripts for automation, reporting, provisioning, and bulk administration
• Proficiency in scripting languages such as Python, PowerShell, or similar
• Experience using Splunk for log analytics, monitoring, dashboard development, troubleshooting, and operational reporting
• Knowledge of SIP, SCCP, dial plans, call routing, voice quality analysis, and troubleshooting in large enterprise environments

Benefits

• Opportunity to work in a collaborative and innovative environment
• Engage with cutting-edge voice technology solutions
• Develop your skills in automation, analytics, and enterprise voice systems
• Be part of a supportive team committed to professional growth
• Contribute to reliable and scalable communication services for a large organization
• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

Pay

Pay Range: 70/hr