Enterprise Systems Manager Corporate Office Location - Redwood City, CA 940

About the role

The Enterprise Systems Manager oversees the implementation, governance, and ongoing support of Monterra Credit Union’s core system and enterprise software platforms, including Alkami digital banking solutions. This role provides senior-level technical leadership and oversight for the Jack Henry Symitar core system, Alkami Digital Banking, and related enterprise applications.

Responsibilities

• Strong working knowledge of the Jack Henry Symitar core system, including configuration, integrations, reporting, and PowerOn programming and development.
• Experience supporting and overseeing application development and integrations for digital banking platforms, including Alkami Digital Banking.
• Experience with Jack Henry complementary and supporting platforms such as ARCU, CFS Data Connectors, Power BI, SMA, Opcon, and other enterprise systems and platforms.
• Experience overseeing custom development, automation, and system enhancements for Symitar, Alkami, and integrated third-party applications.
• Ability to guide development standards, design decisions, documentation practices, and production support for enterprise application environments.
• Solid understanding of data architecture principles, ETL processes, and business intelligence tools used for enterprise reporting and analytics.
• Experience supporting enterprise data warehouse environments, reporting platforms, dashboards, metrics, and data extracts across multiple systems.
• Ability to oversee system integrations, data flows, and interface dependencies between core, digital, and vendor platforms.
• Lead and manage a team of application developers and analysts to support enterprise systems.
• Develop, coach and mentor technical staff conducting performance appraisals and career development.
• Foster a positive engaging work environment at Monterra Credit Union.
• Strong service orientation and commitment to supporting the credit union’s mission, values, and member experience.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline, or an equivalent combination of education and experience.
• Five or more years of progressively responsible experience supporting enterprise applications, core systems, digital banking platforms, and data environments, preferably within a credit union or financial services organization.
• Demonstrated senior-level technical leadership for enterprise application development, system integrations, and ongoing operational support.
• Proven ability to lead, coach, and develop technical staff through mentoring, training, performance management, and day-to-day oversight.
• Strong analytical, organizational, and communication skills, with the ability to collaborate effectively across business, technical, and vendor teams.
• Knowledge of regulatory, security, audit, and business continuity requirements applicable to financial institutions.
• Strong service orientation and commitment to supporting the credit union’s mission and member experience.
• Jack Henry Symitar core system, including configuration, integrations, reporting, and PowerOn programming and development.
• Application programming, development, and integration support for Alkami Digital Banking.
• Supporting enterprise platforms such as ARCU, CFS Data Connectors, Power BI, SMA, Opcon, and similar systems.
• Application and system integration using APIs and data interfaces.
• Data architecture concepts, including relational database management systems (RDBMS) and data warehousing.
• SQL development and scripting, including utilities and automation scripts.
• ETL processes and data integration across core, digital, and vendor systems.
• Business intelligence and reporting tools, including Power BI and enterprise dashboard platforms.
• Enterprise application lifecycle support, including design, development, testing, deployment, upgrades, and production support.
• System administration, access control, vendor coordination, and on-call operational support for enterprise platforms.

Qualifications

• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control.