Enterprise Systems and Data Analyst (Hybrid)

About the role

Ask the right questions. Understand the need. Deliver the right solution. Catholic Charities of Baltimore is seeking an Enterprise Systems and Data Analyst who combines strong technical skills with the ability to listen, ask thoughtful questions, and communicate clearly. You’ll work with managers across diverse programs to understand how they work, uncover what they need, and turn those conversations into clear requirements and useful solutions. Whether improving an existing system, simplifying a workflow, or developing a dashboard, your work will help teams make informed decisions and advance our mission. Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Responsibilities

• Lead conversations that uncover business needs. Ask clarifying questions, explore current processes, and help managers define the problem and desired outcome.
• Turn conversations into clear requirements. Document needs, confirm your understanding with stakeholders, and align differing perspectives and priorities.
• Recommend practical solutions. Identify opportunities to enhance existing systems, improve workflows, and strengthen data accuracy and reporting.
• Build useful reports and dashboards. Analyze and validate data, then explain findings clearly to technical and nontechnical audiences.
• Keep work moving. Track milestones, dependencies, risks, and action items; communicate progress; and help resolve barriers.
• Support other technology and continuous improvement initiatives as assigned.

Requirements

Education & Experience

• Bachelor’s Degree in Computer Science/Data Science, Information Systems Management and Technology, or relatable discipline.
• Two (2) years of related experience in a business analysis and/or business intelligence capacity, including all aspects of process, including data analysis, databases (SQL Server), business intelligence (Power BI, Tableau, etc.), data mapping, metrics optimization and report creation.

Physical Requirements & Work Environment

• Hybrid work options are available, contingent upon business needs and performance expectations in alignment with the Agency’s policy.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

Skills

• Excellent analytical and problem-solving capability, with the ability to evaluate complex information, identify patterns, and recommend practical solutions that support