Enterprise Support Manager, ES-NAMER-SUP
About the role
The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we'd like to talk with you!
About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Inclusive Team Culture: Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship & Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 4+ years of technical team management experience
- 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience
- Bachelor's degree in Computer Science, Math, or a related field
- Experience in technical team management
- Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- Experience working with enterprise software companies
- Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
- 5+ years of managing technical teams
Preferred Qualifications
- Experience driving projects to improve support-related processes and technical support
- Experience in systems administration, network engineering, or software development engineering
- Experience in technical account management, business relationship management, or consulting
- Experience with AWS services or other cloud offerings
- Experience working with enterprise software companies
- Past experience as a systems administration, network engineer, or software development engineer
- Record of driving projects to improve support-related processes and the technical support experience
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
- Ability to manage and work shifts
Pay
- USA, CA, East Palo Alto: $194,300.00 - $262,800.00 USD annually
- USA, CA, San Francisco: $194,300.00 - $262,800.00 USD annually
- Package includes sign-on payments and restricted stock units (RSUs)
- Final compensation determined based on factors including experience, qualifications, and location
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
Schedule
- Open to traveling up to 25%