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Jobs · Consulting · Massachusetts

Enterprise Support Manager, ES-NAMER-ISV

Amazon Web Services (AWS) · Boston, MA · 3 wk ago
ConsultingFull-time

About the role

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates, creating end‑to‑end products that surprise and delight out‑of‑the‑box, making complex things easy and hard things possible with no cloud experience required. The AWS Support team is seeking an Enterprise Support Manager who enjoys solving problems while working with customers and who comes from a variety of different fields. Ideal candidates have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application managing part of a network from layer 3 and higher, or web‑related programming that includes the consumption of web services. Physical requirements include openness to travel up to 25%.

Requirements

  • 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C‑level)
  • Experience working with enterprise software companies
  • Bachelor’s degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field
  • 5+ years of technical team management experience

Qualifications

  • Experience driving projects to improve support‑related processes and technical support
  • Experience in systems administration, network engineering, or software development engineering
  • Experience in technical account management, business relationship management, or consulting
  • Experience with AWS services or other cloud offerings
  • Experience driving improvement programs in the operations, engineering, and support fields

Benefits

  • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for supplemental life plans)
  • Employee Assistance Program (EAP)
  • Mental health support
  • Medical advice line
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Flexible work hours and arrangements
  • Ongoing learning experiences, employee‑led affinity groups, mentorship, and career‑advancing resources

Pay

  • USA, CA, San Francisco: $194,300.00 – $262,800.00 USD annually
  • USA, MA, Boston: $169,000.00 – $228,600.00 USD annually
  • USA, NY, New York: $185,800.00 – $251,400.00 USD annually
  • USA, PA, Pittsburgh: $169,000.00 – $228,600.00 USD annually
  • USA, TX, Austin: $169,000.00 – $228,600.00 USD annually
  • USA, TX, Dallas: $169,000.00 – $228,600.00 USD annually
  • USA, VA, Arlington: $169,000.00 – $228,600.00 USD annually
  • USA, WA, Seattle: $169,000.00 – $228,600.00 USD annually

Schedule

Flexible work hours and arrangements are part of the AWS culture.

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