Enterprise Strategic Partnerships Program Manager

About the role

The Enterprise Strategic Partnerships Program Manager will oversee the transition of enterprise agreements from contract signature through execution and operational delivery, ensuring they are delivered safely, compliantly, and in alignment with contractual commitments.

Responsibilities

• Lead the transition of enterprise agreements from contract signature through execution and operational delivery, ensuring strategic partnerships are delivered safely, compliantly, and in alignment with contractual commitments.
• Partner with implementation, operations, and customer teams to drive successful program outcomes, customer satisfaction, and long-term value realization.
• Establish and maintain governance processes to monitor partnership performance against business case commitments.
• Track revenue, margin, realization, and operational metrics, lead customer value realization and executive business reviews, and develop mitigation plans when outcomes deviate from expectations.
• Partner closely with Sales, Finance, Legal, Operations, Business Units, Customer Leadership, Accounting, and Financial Planning & Analysis teams to support enterprise deal execution.
• Contribute to enterprise deal architecture reviews and ensure accurate deal booking, forecasting, reporting, financial transparency, and audit readiness.
• Drive operational rigor and accountability across strategic partnership portfolios while maintaining quarterly profit and loss visibility for assigned partnerships.
• Proactively identify, assess, and mitigate operational, financial, and contractual risks, leading issue resolution and escalation management across stakeholders.
• Identify opportunities to expand customer relationships following successful implementation and partner with commercial and customer-facing teams to advance expansion pipelines.
• Support initiatives that increase customer value, profitability, and long-term partnership growth while contributing to strategic and operational improvement initiatives aligned with organizational priorities.

Requirements

• Acquired 5+ years of experience in program management, strategic account management, operations, finance, or enterprise delivery.
• Experience leading complex cross-functional initiatives and enterprise customer engagements.
• Strong financial acumen with experience analyzing business cases, forecasting, reporting, and performance metrics.
• Proven ability to manage risk, drive accountability, and influence stakeholders across matrixed organizations.
• Bachelor's degree in Business, Finance, Healthcare Administration, Engineering, or a related field.
• Project Management Professional (PMP), Lean, Six Sigma, or similar certification is preferred.

Qualifications

• Exceptional communicator with strong executive presence and stakeholder management skills.
• Thrives in collaborative, cross-functional environments and can balance strategic thinking with operational execution.
• Experience in healthcare, healthcare technology, medical devices, or strategic partnerships.
• Experience managing large-scale enterprise agreements and customer value realization programs is highly preferred.

Skills

• Strong financial acumen with experience analyzing business cases, forecasting, reporting, and performance metrics.
• Proven ability to manage risk, drive accountability, and influence stakeholders across matrixed organizations.
• Exceptional communication and stakeholder management skills.
• Experience in healthcare, healthcare technology, medical devices, or strategic partnerships.

Benefits

Details about our benefits can be found here.

Pay

The pay range for this position in Cambridge, MA is $132,000 to $209,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Schedule

This is an office role. Employees are required to work in the company's facilities at least 3 days per week.