Enterprise Solutions Architect - Americas
About the role
The role of Enterprise Solutions Architect (SA) is a high-impact, highly cross-functional position within Ashby's Customer Success organization. It involves shaping customers' journeys before they kick off, ultimately improving the overall customer experience. The SA works closely with the Enterprise Sales team and the Solutions Engineering team to ensure the success of Enterprise customers through professional services.
Responsibilities
- Design and close successful Professional Services opportunities (pre-sales)
- Act as a trusted advisor to help prospective customers understand how to successfully implement Ashby
- Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities
- Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customer
- Create, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices and offerings that accurately reflect the required scope, effort, and sequencing
- Ensure continuity into delivery (post-sales / early lifecycle) by participating in the Sales handoff to ensure effective transition of recommendations and expectations to the post-sales team
- Participate in kickoff calls for customers with complex or highly custom recommended approaches to ensure alignment between pre-sales commitments and post-sales execution
- Identify patterns across opportunities to refine our Enterprise Sales motion in partnership with Leadership
- Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services
Requirements
- 5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting
- Strong ability to diagnose business processes and translate them into scalable technical solutions
- Experience with complex, multi-stakeholder deals with meaningful implementation components
- Comfort navigating collaboration with both pre-sales and post-sales teams
- Excellent communication skills, with the ability to influence executives and align cross-functional teams
- Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility
Qualifications
Qualifications include a bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience. Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or similar are preferred.
Skills
- Technical expertise in cloud-based platforms and solutions
- Strong problem-solving and analytical skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Experience with project management tools and methodologies
- Knowledge of industry trends and best practices in Enterprise SaaS
Benefits
- Competitive compensation with a 10-year exercise window for stock options
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave in the US
- Generous equipment, software, and office furniture budget
- $100/month education budget with manager approval
- Equal employment opportunities (EEO) policy
Pay
$155K - $220K
Schedule
Full-time position