Enterprise Service Configuration Manager (CMDB)

About the role

Owning and managing the end-to-end configuration management database (CMDB) lifecycle.

Ensuring configuration item (CI) data is accurate, complete, and aligned to Enterprise Service Management processes and controls.

Responsibilities

• Design, implement, and continuously refine CMDB data models, including class structures, relationships, and attributes, to support reliable service mapping, impact analysis, and enterprise reporting.
• Partner with service owners, engineering teams, and process owners to define and enforce CMDB governance, standards, and data quality rules across multiple services and domains.
• Define, configure, and optimize CMDB integrations, discovery patterns, and reconciliation rules to improve CI coverage, reduce manual effort, and enhance the fidelity of operational and compliance data.
• Develop and maintain system-level documentation, including low-level designs, API specifications, and data schemas that describe how CMDB capabilities support upstream and downstream systems.
• Safely integrate and operate AI/ML-enabled solutions that improve CMDB data quality, anomaly detection, and change impact prediction, including familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent practical experience.
• Senior individual contributor with demonstrated technical leadership; experience leading or managing a team of engineers for at least one year, but not currently operating as a senior people manager.
• Experience in ITSM, ITOM, ITAM, or related engineering domains, including at least 3 years leading engineering or IT service management teams, often in globally distributed environments.
• Proven ownership of an enterprise CMDB/AMDB/xMDB platform as a trusted source of truth for services, infrastructure, and dependencies.
• Deep hands-on experience with ServiceNow or Jira Service Management, including: CMDB and CSDM-aligned service modeling, integrations with ITSM (incident, change, problem, request), ITOM (discovery, event management), ITAM, observability, and cloud platforms.
• Strong expertise in CMDB data modeling, CI class design, relationship mapping, and API-based data integrations with IT and business systems.
• Demonstrated ability to define and drive configuration standards, data models, governance frameworks, ownership models, and data quality KPIs, along with long-term CMDB roadmap planning.
• Experience leading cross-team initiatives to improve dependency visibility, change impact analysis, and operational resilience for Tier 0 / Tier 1 or mission-critical services.
• Proven capability supporting multiple services and stakeholders within a complex enterprise environment.
• Strong communicator and stakeholder manager, comfortable influencing senior technical and business leaders without direct authority.
• Familiarity with AI-driven tools or workflows, applying AI/ML concepts to improve configuration data quality, incident response, or change management outcomes.

Qualifications

• Minimum qualifications: Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent practical experience.
• Senior individual contributor with demonstrated technical leadership; experience leading or managing a team of engineers for at least one year, but not currently operating as a senior people manager.
• Experience in ITSM, ITOM, ITAM, or related engineering domains, including at least 3 years leading engineering or IT service management teams, often in globally distributed environments.
• Proven ownership of an enterprise CMDB/AMDB platform as a trusted source of truth for services, infrastructure, and dependencies.
• Deep hands-on experience with ServiceNow or Jira Service Management, including: CMDB and CSDM-aligned service modeling, integrations with ITSM (incident, change, problem, request), ITOM (discovery, event management), ITAM, observability, and cloud platforms.
• Strong expertise in CMDB data modeling, CI class design, relationship mapping, and API-based data integrations with IT and business systems.
• Demonstrated ability to define and drive configuration standards, data models, governance frameworks, ownership models, and data quality KPIs, along with long-term CMDB roadmap planning.
• Experience leading cross-team initiatives to improve dependency visibility, change impact analysis, and operational resilience for Tier 0 / Tier 1 or mission-critical services.
• Proven capability supporting multiple services and stakeholders within a complex enterprise environment.
• Strong communicator and stakeholder manager, comfortable influencing senior technical and business leaders without direct authority.
• Familiarity with AI-driven tools or workflows, applying AI/ML concepts to improve configuration data quality, incident response, or change management outcomes.

Skills

• Hands-on experience with ServiceNow or Jira Service Management.
• Strong expertise in CMDB data modeling, CI class design, relationship mapping, and API-based data integrations with IT and business systems.
• Proven ability to define and drive configuration standards, data models, governance frameworks, ownership models, and data quality KPIs.
• Experience leading cross-team initiatives to improve dependency visibility, change impact analysis, and operational resilience for Tier 0 / Tier 1 or mission-critical services.
• Strong communicator and stakeholder manager, comfortable influencing senior technical and business leaders without direct authority.
• Familiarity with AI-driven tools or workflows, applying AI/ML concepts to improve configuration data quality, incident response, or change management outcomes.

Benefits

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.

Pay

The total cash range for this position in Seattle is $156,500.00 to $219,000.00. Employees in this role have the potential to increase their pay up to $250,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Schedule

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.