Service Drive Manager

What You'll Do

• Lead, coach, and develop Service Advisors to achieve performance goals and deliver exceptional guest experiences.
• Oversee daily service drive operations, ensuring efficient guest flow, appointment management, and advisor productivity.
• Monitor and improve key performance indicators including guest satisfaction, effective labor rate, customer pay sales, maintenance penetration, and service retention.
• Conduct regular coaching, performance reviews, and training to improve advisor effectiveness and consistency.
• Assist with handling guest concerns and service recovery situations to maintain long-term guest relationships.
• Ensure compliance with manufacturer requirements, dealership policies, and ethical business practices.
• Partner with the Service Manager, Parts Department, and Shop Foreman to improve communication, workflow, and repair cycle times.
• Review service drive processes and identify opportunities to improve efficiency, profitability, and guest satisfaction.
• Support recruiting, onboarding, and development of service team members.
• Foster a culture of accountability, professionalism, and continuous improvement.

What We Are Looking For

• Previous experience as a Service Advisor, Assistant Service Manager, Service Drive Manager, or similar dealership leadership role.
• Demonstrated success leading teams and achieving service department performance objectives.
• Strong understanding of service department operations, advisor performance metrics, and fixed operations profitability.
• Exceptional coaching, communication, and conflict-resolution skills.
• Able to motivate, develop, and hold team members accountable for results.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience using dealership management systems, scheduling tools, and customer relationship management software.
• Professional appearance, positive attitude, and commitment to delivering a world-class guest experience.
• Valid driver's license with acceptable driving record

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick leave
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

Pay

$150,000 - $180,000

Schedule

Details not specified

Qualifications

Details not specified