Enterprise - Senior System Administrator - Unix, Windows, Help Desk

About the role

We are seeking a Senior System Administrator to provide support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. This role manages IT system infrastructure and related processes, offering support for IT systems including day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices, mobile devices, and more.

Responsibilities

• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
• Escalate and communicate status updates to agency management and internal customers.
• Support dispatch systems and hardware issues, remaining involved in the resolution process.
• Configure and manage UNIX and Windows operating systems, including installation, troubleshooting, and maintenance.
• Maintain integrity and configure network components, implementing enhancements to improve reliability and performance.
• Support installation and maintenance of Cisco routers and switches for enterprise systems.

Requirements

• Current Top-Secret/SCI with polygraph security clearance (required; sponsorship not available).
• Bachelor’s degree in a technical discipline from an accredited college or university (required).
• Fifteen (15) years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity; or five (5) years of additional SA experience in lieu of a bachelor’s degree.

Benefits

• Wealth Benefits:
  • Above-market hourly pay.
  • 11% Roth or Traditional 401k with immediate vesting and DepositSpot.
  • Bonuses for assisting with business development and company growth.
  • Professional development bonuses for certificates and degrees.
• Health Benefits:
  • Company-subsidized medical coverage.
  • 100% company-paid vision and dental coverage.
  • 100% company-paid long-term disability, short-term disability, and group life insurance.
  • Monthly wellness reimbursement.
• Happiness Benefits:
  • Paid time off with flexible work schedules and a birthday off.
  • Amazon Prime membership and monthly internet reimbursement.
  • Technology and productivity allowance for equipment and supplies.
  • Morale-building and company events to celebrate successes and build community.
  • Onboarding and annual swag.
  • Company-paid professional development and training.

Pay

Expected salary range for this position is $225,000 - $255,000, depending on education and years of experience.