Enterprise Security Operations Center (ESOC) Shift Supervisor

Responsibilities

• Manage day-to-day ESOC operations during assigned shifts in a 24/7 environment, ensuring continuous coverage, operational efficiency, and adherence to established procedures.
• Serve as the primary escalation point for security incidents and coordinate response efforts with field operations, account management, and corporate security leadership.
• Maintain continuous monitoring of alarms, CCTV, communications, fire/life safety systems, and other enterprise security technologies; triage and investigate security or life-safety alerts.
• Validate, prioritize, escalate, and coordinate response to incidents based on severity and impact, serving as the primary escalation point for complex or high-severity events.
• Ensure proper incident handling, documentation, post-incident reporting, chronological event logging, shift reports, pass-down logs, and related operational records.
• Maintain continuous monitoring of alarms, CCTV, communications, fire/life safety systems, and other enterprise security technologies; triage and investigate security or life-safety alerts.
• Answer, log, and manage all events routed through regular and emergency phones or intercom networks; maintain concise, calm, and professional vocal direction to guide field staff and protect corporate assets under duress.
• Initiate and disseminate enterprise-wide crisis alerts and emergency notifications strictly pursuant to established emergency criteria and site Post Orders.
• Evaluate ESOC program performance and recommend productivity improvements, cost-reduction opportunities, physical security enhancements, and updates to standing Post Orders.

Requirements

• High school diploma or equivalent, or five (5) years of verifiable work experience.
• Minimum of two (2) years of leadership or supervisory experience, preferably in a Security Operations Center or Law Enforcement Dispatch Center environment.
• Minimum of two (2) years of security-related experience.
• Intermediate proficiency with Microsoft Office applications.
• Ability to handle both routine and crisis situations calmly and efficiently.
• Excellent customer service, communication, and interpersonal skills.
• Ability to communicate effectively with all levels of personnel and the public.
• Ability to prepare reports, logs, and operational documentation.
• Read, understand, and apply operating procedures and instructions.

Qualifications

• Intermediate proficiency with Microsoft Office applications.
• Ability to handle both routine and crisis situations calmly and efficiently.
• Excellent customer service, communication, and interpersonal skills.
• Ability to communicate effectively with all levels of personnel and the public.
• Ability to prepare reports, logs, and operational documentation.
• Read, understand, and apply operating procedures and instructions.