Enterprise Risk Management Director

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day—quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About the Role

Lead complex risk assurance activities by evaluating control design, assessing operational and compliance risks, and providing independent insight on control effectiveness. Work with business, technology, and risk partners to review high-impact issues, validate remediation efforts, and strengthen governance practices. This role helps improve enterprise risk visibility, support informed decisions, and reinforce a strong control environment.

Responsibilities

• Lead risk and control assessments across business processes to identify exposures, evaluate control effectiveness, and recommend measurable improvements.
• Review complex issues, incidents, and process changes to assess risk impact and support appropriate mitigation strategies.
• Design and perform control testing, document results, and validate remediation activities for identified deficiencies.
• Prepare and maintain risk assessments, control documentation, issue summaries, and reporting for leadership and audit stakeholders.
• Partner with senior stakeholders across business and technology functions to communicate findings, align on corrective actions, and monitor progress.
• Analyze trends, recurring issues, and control performance metrics to identify themes and support risk reporting.
• Provide subject matter guidance on risk assurance practices, governance expectations, and control documentation standards.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Requirements

• 10+ years of experience in risk assurance, internal audit, risk management, compliance, controls, or related governance functions.
• Experience assessing risks, testing controls, and evaluating remediation activities in a regulated or highly controlled environment.
• Experience preparing risk assessments, control documentation, and reporting for senior stakeholders or audit activities.
• Experience leading cross-functional reviews of complex processes, issues, or control environments.
• Experience communicating risk findings, control issues, and recommendations to senior business and technology stakeholders.
• Bachelor’s degree in finance, accounting, business, information systems, or a related field, or equivalent combination of education, related experience and/or military experience.

Qualifications

• Experience in financial services, payments, or enterprise corporate risk functions.
• Experience supporting Sarbanes-Oxley Act (SOX), operational risk, or regulatory compliance programs.
• Experience using reporting and visualization tools such as Power BI.
• Professional certification such as Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Certified Public Accountant (CPA), or equivalent certification.

Schedule

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help with overall onboarding and lead to stronger productivity.

This role requires use of a computer and audio equipment.

Occasional travel (up to 5%).

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Pay

Salary Range: $150,000.00 - $240,000.00. These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.