Enterprise Program Manager/Engagement Lead (Salesforce or ServiceNow)

Develop and execute strategies to scale delivery excellence across Slalom’s growing Enterprise practice, impacting how Salesforce and ServiceNow teams manage engagements and provide transformational delivery leadership globally. Play a key role in creating meaningful work for consultants.

Responsibilities

• Build and lead a team to influence, enable, and scale delivery roles and teams across Slalom, ensuring consistent and high-quality delivery.
• Drive continuity in Enterprise engagement management and delivery methodology for all global practitioners.
• Capture best practices and develop case studies and core deliverables to build solution offerings.
• Shape the job description, qualifications, and brand of Enterprise Delivery practitioners.
• Engage directly with senior client stakeholders as an Accountable Executive or Engagement Lead on transformational engagements, managing engagement risk, project financials, accounts receivable, deliverable content, and securing buy-in from top management.
• Perform active management and oversight of large-scale, complex software delivery projects and programs.
• Ensure successful adoption of delivery methodology by working with local teams.
• Build collaborative relationships across Slalom, including local market leadership, Build, and other lines of business.
• Provide guidance, coaching, mentoring, and day-to-day direction for direct reports; handle performance feedback and annual review processes.
• Lead business development opportunities, including writing Statements of Work (SOWs) and presenting solutions to prospective clients.
• Support recruitment, selection, staffing, and onboarding of consultants; assist in qualifying opportunities and assessing project fit.
• Promote and influence employee and leader development by creating opportunities for career progression.
• Maintain 75-85% target utilization at the designated enterprise client account.
• Willingness to travel up to 50%.
• Potentially serve as a People Manager for individuals within Salesforce Delivery.

Requirements

• 15+ years of consulting experience in delivery leadership, including roles such as Program Lead or Engagement Lead for complex, iterative software development projects.
• 5+ years of experience leading capabilities and/or groups of 50+ individuals distributed nationally and/or globally.
• 5+ years of experience selling and delivering business solutions on the Salesforce or ServiceNow platform; demonstrated ability to articulate delivery approaches for projects of varying sizes and scales.
• Experience in all phases of product development, software development, and testing lifecycles.
• Experience managing established technology and product departments with mature program management processes for both Agile and Waterfall methodologies.
• Experience recruiting and building teams, with a strong history of mentoring others.
• Demonstrated professional growth and ability to work cross-functionally.
• Familiarity with delivery governance and status tracking tools to support oversight and quality assurance on a global project portfolio.
• Proven track record of writing RFPs and SOWs, reviewing proposals with clients, and negotiating contracts.
• Expertise in business operations (e.g., invoicing, SOWs, margins, utilization).
• Outstanding verbal and written communication skills, including client-facing interactions.
• Expert in Agile software delivery methodologies: Scrum, Kanban, SAFe, XP, and Lean.
• Passion for building Salesforce and other software solutions using state-of-the-art technology.
• Ability to embrace challenging situations and solve complex problems.
• Expertise in project delivery, including all aspects of program management and the Software Development Life Cycle (SDLC).
• Excellent mentoring and leadership skills.

Benefits

• Meaningful time off and paid holidays.
• Parental leave.
• 401(k) with company match.
• Highly subsidized health, dental, and vision coverage options.
• Adoption and fertility assistance.
• Short-term and long-term disability coverage.
• Yearly $350 reimbursement account for well-being-related expenses.
• Discounted home, auto, and pet insurance.

Pay

Targeted base pay salary ranges:

• San Diego, Los Angeles, Orange County, Seattle:
  • Principal: $174,000–$213,000
  • Senior Principal: $204,000–$249,000
• All other locations:
  • Principal: $160,000–$195,000
  • Senior Principal: $187,000–$228,000

Eligible for an annual discretionary bonus. Actual compensation depends on skills, experience, qualifications, and location. The salary pay range is subject to change.