Enterprise Program Manager/Engagement Lead (Salesforce or ServiceNow)

About the role

You’ll develop and execute strategies to scale delivery excellence across our growing Enterprise practice. The role impacts how Salesforce and ServiceNow teams at Slalom manage engagements and provide transformational delivery leadership across our global portfolio of clients. Additionally, you’ll play an important role in creating meaningful work for our consultants.

Responsibilities

• Help build a team to influence, enable, and scale our delivery roles and teams across Slalom to ensure consistent and high-quality delivery.
• Lead efforts to bring continuity to our Enterprise engagement management and delivery methodology for all enterprise practitioners globally.
• Capture best practices and develop case studies and other core deliverables to build solution offerings.
• Influence the job description, qualifications, and brand of Enterprise Delivery practitioners.
• Engage directly with senior client stakeholders as an Accountable Executive or Engagement Lead on transformational engagements, ensuring delivery leaders are set up to manage engagement risk, project financials, accounts receivable, defining deliverable content, and securing buy-in from top management levels at the client.
• Perform active management and oversight of large-scale, complex software delivery projects/programs on client engagements.
• Work with local teams to ensure successful adoption of delivery methodology.
• Build collaborative relationships across Slalom, including local market leadership, Build, and other lines of business.
• Provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports on projects/workstreams; handle performance feedback and annual review processes.
• Provide expert guidance and lead business development opportunities, including writing Statements of Work (SOWs) and presenting solutions to prospective clients.
• Support recruitment, selection, staffing, and onboarding of consultants to projects; assist in qualifying opportunities and work with people managers and consultants to assess project fit.
• Promote and influence employee and leader development by creating opportunities for career progression.
• Maintain 75-85% target utilization at the designated enterprise client account.
• Travel up to 50% as required.
• Potentially serve as a People Manager for individuals within Salesforce Delivery.

Requirements

• 15+ years of consulting experience in delivery leadership relative to iterative software development as a Program Lead, Engagement Lead, or similar roles leading complex projects.
• 5+ years of experience leading capabilities and/or groups of up to 50+ individuals distributed nationally and/or globally.
• 5+ years of experience selling and delivering business solutions on the Salesforce or ServiceNow platform; demonstrated ability to articulate delivery approaches and considerations for different project sizes and scales across Salesforce clouds or ServiceNow.
• Experience in all phases of product development, software development, and testing lifecycles.
• Experience managing established technology and product departments with mature program management processes and standards for both Agile and Waterfall methodologies.
• Experience with recruiting and building out teams; strong history of mentoring others.
• Demonstrated professional growth and ability to work cross-functionally.
• Familiarity with delivery governance and status tracking tools and processes to support oversight and quality assurance on a global project portfolio.
• Proven track record of writing RFPs and SOWs, reviewing proposals with clients, and negotiating contracts.
• Expert business operations experience (e.g., invoicing, SOWs, margins, utilization).
• Outstanding verbal and written communication skills, including client-facing interactions.
• Expert in Agile software delivery methodologies: Scrum, Kanban, SAFe, XP, and Lean.
• Passion for building Salesforce and other software solutions with state-of-the-art technology.
• Ability to embrace challenging situations and solve complex problems.
• Expertise in project delivery, including all aspects of program management and the Software Development Life Cycle (SDLC).

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact. We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Pay

Slalom is committed to fair and equitable compensation practices. For this role, the targeted base pay salary ranges are:

• San Diego, Los Angeles, Orange County, Seattle:
  • Principal: $174,000–$213,000
  • Senior Principal: $204,000–$249,000
• All other locations:
  • Principal: $160,000–$195,000
  • Senior Principal: $187,000–$228,000

In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend on skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

Benefits

• Meaningful time off and paid holidays
• Parental leave
• 401(k) with a match
• Highly subsidized health, dental, and vision coverage
• Adoption and fertility assistance
• Short-term and long-term disability
• Yearly $350 reimbursement account for well-being-related expenses
• Discounted home, auto, and pet insurance