Enterprise Process Intelligence Senior Manager

Responsibilities

• Lead discovery sessions with business stakeholders to document end-to-end business processes across enterprise functions.
• Create, build and maintain a centralized Enterprise Process Library that serves as the firm’s system of record for business processes.
• Ensure process documentation is accurate, current, accessible, and aligned to enterprise standards.
• Establish documentation standards that enable consistency, scalability, and long-term maintainability.
• Analyze and document business processes to identify inefficiencies, bottlenecks, redundancies, risks, control gaps, and opportunities for improvement.
• Synthesize findings across multiple business functions to identify enterprise-wide themes, systemic issues, and cross-functional dependencies.
• Develop actionable recommendations that improve operational efficiency, scalability, governance, employee experience, and client outcomes.
• Facilitate cross-functional workshops to validate findings, challenge current-state assumptions, and guide stakeholders through future-state process design.
• Support business leaders in evaluating alternative operating models and process improvement opportunities.
• Leverage process analysis to support enterprise transformation initiatives and strategic decision-making.
• Translate complex operational processes into concise, executive-ready presentations, summaries, dashboards, and recommendations.
• Present process findings, trends, risks, opportunities, and recommendations to executive leadership in a clear, concise, and actionable manner.
• Develop executive-level materials that communicate process health, improvement opportunities, transformation progress, and organizational impacts.
• Partner with executive leadership to align process improvement initiatives with strategic business priorities.
• Influence stakeholders across all organizational levels to build alignment and drive adoption of process improvements.
• Evaluate, recommend, and implement AI-enabled capabilities that improve the speed, quality, and scalability of process discovery, documentation, analysis, and governance.
• Develop a modern process documentation methodology that appropriately leverages AI and emerging technologies while maintaining quality and governance standards.
• Partner with Technology and business leaders to identify opportunities to leverage AI, automation, and digital capabilities within business processes.
• Continuously evaluate emerging tools and technologies that strengthen the firm’s Enterprise Process Intelligence capability.
• Partner with business leaders, Process Owners, Product Managers, Portfolio Managers, Technology, and Transformation teams to improve enterprise operations.
• Serve as a trusted advisor to business leaders on process design, operational excellence, and continuous improvement.
• Promote a culture of continuous improvement through education, facilitation, coaching, and collaboration.
• Mentor and provide guidance to other process resources as the capability grows.

Qualifications

• Experience documenting, analyzing, and improving complex, cross-functional business processes.
• Demonstrated ability to facilitate workshops and lead process discovery sessions with business stakeholders.
• Strong analytical and problem-solving skills with the ability to synthesize complex information into practical recommendations.
• Experience creating executive-ready presentations and communicating complex topics to senior leadership.
• Excellent written, verbal, facilitation, and interpersonal communication skills.
• Ability to influence stakeholders across all organizational levels without direct authority.
• Experience with process mapping and documentation tools (e.g., Visio, Lucidchart, BPMN or similar).

Preferred Qualifications

• Experience supporting enterprise transformation, operating model redesign, or operational excellence initiatives.
• Knowledge of Lean, Six Sigma, Business Process Management (BPM), Operational Excellence, or Continuous Improvement methodologies.
• Experience establishing enterprise process standards, governance, and documentation methodologies.
• Experience with AI-enabled process documentation, process mining, business process intelligence, or workflow automation technologies.
• Experience building or scaling an enterprise process capability or center of excellence.