Enterprise Printing Technical Writer (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for an Enterprise Printing Technical Writer to support our Veterans Affairs ESOM contract.

Responsibilities

• Develop, maintain, and continuously improve technical documentation supporting enterprise printing hardware, software, print management systems, and supporting infrastructure.
• Create implementation guides, installation procedures, configuration documentation, operational runbooks, user manuals, quick-reference guides, troubleshooting documentation, and Frequently Asked Questions (FAQs).
• Ensure documentation remains current throughout the lifecycle of the Enterprise Printing Initiative as technical designs, firmware, software, and operational processes evolve.
• Develop comprehensive Standard Operating Procedures supporting installation, configuration, administration, maintenance, monitoring, security controls, and operational support of enterprise printing environments.
• Document repeatable operational processes to ensure consistent service delivery across implementation and support teams.
• Partner closely with Enterprise Printing Engineers, Solutions Architects, Security Analysts, Printer Support Administrators, Operational Support Teams, and vendor partners to gather technical information and validate documentation accuracy.
• Participate in discovery sessions, design reviews, technical workshops, and pilot activities to accurately capture evolving requirements and solution decisions.
• Develop and maintain a centralized documentation repository that serves as the authoritative source for enterprise printing documentation.
• Establish documentation standards, version control practices, and review processes to ensure consistency and quality across all deliverables.
• Develop user-focused training materials, job aids, instructional guides, and knowledge articles that support the successful adoption of enterprise printing capabilities.
• Create documentation supporting secure printing, mobile printing, print release functionality, device operation, and basic troubleshooting for end users and operational support teams.
• Translate highly technical information into language appropriate for end users with varying levels of technical expertise.

Qualifications

• Bachelor's degree in Technical Writing, Communications, English, Information Technology, Computer Science, or a related field.
• Four (4) years of additional relevant experience may be substituted for the education requirement.
• Minimum of 2-5 years of technical writing experience supporting enterprise IT infrastructure, hardware, enterprise software, or federal IT environments.
• Demonstrated experience creating documentation for complex IT systems, infrastructure, or enterprise technology implementations.
• Proven ability to explain highly technical data, concepts, and processes in simple, easy-to-understand language appropriate for end users of complex IT systems and projects.
• Experience gathering technical information from multiple stakeholders and converting technical data into clear, concise written narratives.
• Strong understanding of enterprise printing technologies, networking concepts, print servers, print management solutions, or comparable enterprise infrastructure technologies.
• Experience using Microsoft Office products, including Word, Excel, PowerPoint, and Visio, along with documentation, graphics, and content management tools such as Confluence, MadCap Flare, Adobe FrameMaker, or equivalent platforms.
• Demonstrated ability to use a variety of word processing, spreadsheet, graphics, and scheduling tools to produce high-quality technical documentation.
• Exceptional written and verbal communication skills with strong editing, proofreading, organizational, and document management abilities.
• Ability to work collaboratively with technical and business stakeholders while managing multiple documentation efforts in a fast-paced project environment.
• Exceptional attention to detail with a commitment to producing accurate, technically sound, and customer-focused documentation.

Preferred Qualifications

• Federal government contracting experience.
• Clearance Requirement: US Citizen or Green card holder.
• Willing and able to obtain and maintain Public Trust Clearance.
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents

Pay

The salary for this position is between $70k-81k/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Location: this position can be performed remotely within the United States and will support Eastern Time working hours.