Enterprise Platform Strategist (Public Sector)
About the role
We are seeking an Enterprise Platform Strategist, internally referred to as Customer Success Manager, to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies.
Responsibilities
- Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
- Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
- Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
- Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
- Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
- Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
- Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
- Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
- Communicate confidently across technical teams, business stakeholders, and C-level executives.
- Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.
Requirements
- Bachelor’s degree, ideally in a technical field.
- 10+ years of combined experience in technology or technical consulting.
- Proven ability to act as a trusted advisor and drive measurable business value for customers.
- Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
- Excellent consulting, communication, and presentation skills with executive and technical audiences.
- Strong organization and project management skills with close attention to detail.
- Experience with agile software development practices.
Qualifications
- Basic Qualifications:
- Bachelor’s degree, ideally in a technical field.
- 10+ years of combined experience in technology or technical consulting.
- Proven ability to act as a trusted advisor and drive measurable business value for customers.
- Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
- Excellent consulting, communication, and presentation skills with executive and technical audiences.
- Strong organization and project management skills with close attention to detail.
- Experience with agile software development practices.
Preferred Qualifications
- 5+ years of experience within success management, program management, account management or advisory services.
- Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
- Strong understanding of system integration, data architecture, or enterprise architecture.
Pay
The base salary range provided represents a good faith and reasonable estimate of the range at the time of posting. In addition to the base salary, this position is eligible for a government clearance differential. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.
Benefits
- Health coverage
- Employee Assistance Program (EAP) with free mental health support
- Life and disability insurance
- Employee Stock Purchase Program (ESPP)
- A retirement/pension plan
- Wellness dollars
- Tuition reimbursement
- Family-forming benefits