Enterprise Physical Security Installation Supervisor

About the role

The Enterprise Physical Security Applications Engineer ensures the integrity of Flexential sites through the management of Physical Security systems. This role involves collaborating with local site operations teams, providing audit support, identifying physical security gaps, maintaining centralized access control systems, and coordinating vendor technicians for troubleshooting and construction.

Responsibilities

• Act as a physical security subject matter expert and Flexential representative for interactions with employees, customers, and vendors.
• Lead project initiatives related to the design and construction of physical security environments, standards, and systems in new construction and retrofit projects.
• Configure servers, workstations, panels, and other programmable components.
• Serve as the primary point of contact for physical security system issues.
• Manage projects and vendors through industry-accepted standards.
• Design, implement, and manage new physical security systems.
• Audit, troubleshoot, and maintain existing physical security systems.
• Effectively communicate with end users of physical security systems.
• Proactively manage ticketing systems, issuing priorities, and organizing workflow for break/fix, installation, and maintenance issues.
• Work closely with compliance and audit teams to meet required standards.
• Critically evaluate physical security strategy and controls to identify opportunities for continuous improvement, cost reduction, and efficiency gains.
• Lead cross-functional team initiatives by performing security assessments, identifying and prioritizing risk management opportunities.
• Coordinate with cross-functional partners to document and communicate physical security requirements for construction, retrofit, and implementation projects.
• Create, mature, and improve internal processes and workflows to support physical security in a dynamic and growing organization.
• Develop, maintain, and improve training documentation for physical security processes and procedures.
• Identify and justify compensatory approaches to meeting physical security requirements.
• Communicate technical and non-technical information clearly across various levels of the company.
• Educate teammates and partners on risks, vulnerabilities, standards, and policies to reinforce a security-aware culture.
• Provide an escalation path for operations teams as part of the On Call rotation.
• Prepare status reports for current activities and projects.
• Collaborate with key technical staff to design solutions that meet business requirements.
• Participate in Incident Management during system outages.
• Partner with Design Teams during primary phases of site new builds and retrofits.

Requirements

• 7-10 years of relevant technical experience with low voltage systems, including access control, closed circuit television (IP video products), and intrusion alarms.
• 7-10 years of experience programming, implementing, and maintaining access control, closed circuit television (IP video products), and intrusion systems.
• 7-10 years of experience managing projects and personnel in a multi-location/matrix environment.
• 7-10 years of experience researching and procuring relevant technologies and labor resources.
• 7-10 years of experience installing, maintaining, and troubleshooting electrified and mechanical locking mechanisms for various access points.
• Ability to create, read, and understand engineered site plans, floor plans, blueprints, and system schematics.
• Proficiency in Genetec or similar system architecture.
• High competency in networking, switch configuration, and firewall principles.
• Proficient knowledge of low voltage security systems, devices, relays, sensors, electronic locking hardware, and mechanical devices.
• Proficient knowledge of network design and devices (RS485 and Ethernet).
• Ability to interpret operating manuals, component drawings, and develop procedures for equipment operation.
• Ability to use and instruct others in testing equipment such as multi-meters and circuit tracers for low voltage troubleshooting.
• Ability to organize maintenance schedules, coordinate vendor activities, and develop problem resolutions.
• Proficiency with Change Management and Incident Management processes.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Genetec Certification or willingness to complete within 6 months.
• Ability to think clearly and abstractly in high-pressure situations to resolve critical issues with high risks for business interruption.
• Relevant industry knowledge and ability to adapt to future technology changes.
• Ability to work independently with minimal or no supervision.
• Excellent written and verbal skills, with the ability to communicate effectively with end users of physical security systems.

Preferred Qualifications

• ASIS Certification.
• Experience with Windows Server and Video Management Systems software.
• Experience with Visio and CAD.
• Knowledge of relevant software and hardware applications related to Physical Security (e.g., Genetec and similar systems).
• Good working knowledge of Service Now or other ticket management systems.
• Certifications in IT-related hardware/software, including networking infrastructure, database creation and management, and software application management.
• Experience in leading and managing projects and initiatives.

Physical Requirements

• Ability to sit for extended periods of time.
• Moderate or advanced keyboard usage.

Pay

Annualized salary range offered for this position is estimated to be $96,000 - $106,000, depending on experience, location, and qualifications. The role also includes a discretionary annual bonus based on personal and company performance.

Benefits

• Medical, Telehealth, Dental, and Vision coverage.
• 401(k) retirement plan.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Life and AD&D insurance.
• Short-Term and Long-Term disability coverage.
• Flexible Paid Time Off (PTO).
• Leave of Absence options.
• Employee Assistance Program.
• Wellness Program.
• Rewards and Recognition Program.

Benefits are subject to change at the Company's discretion.