Enterprise Operations Center Specialist, Washington, MO

Location: Washington, MO (Onsite).

Responsibilities

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing with large scale events.
• Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services.

Qualifications

Education: High School Diploma or GED.
Experience: Minimum 1-3 years of experience working in the Information Technology field.

Skills

• Compassion and professionalism.
• Positive outlook.
• Strong sense of advocacy.
• Collaborative.
• Willing to do a little extra to deliver excellent care.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans (for team members working 32+ hours per pay period).

Schedule

Full-Time Days, 7am-7pm - 3 shifts one week and 4 shifts one week.