Enterprise Operations Center Specialist, Washington, MO
Mercy Hospital St. Louis Critical Care Medicine Fellowship · Washington, MO · 1 mo ago
ManagementFull-time
About the role
Enterprise Operations Center Specialist at Mercy Technical Services in Washington, MO.
Responsibilities
- Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
- Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
- Actively troubleshoot high priority multi-user impact events escalating as business needs dictate.
- Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
- Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
- Utilize EOC run-book guidelines for first level break/fix restoration needs.
- Initiate and coordinate outage conference bridges as part of the outage management process.
- Support team members in dealing with large scale events.
- Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services.
Qualifications
- High School Diploma or GED.
- Minimum 1-3 years of experience working in the Information Technology field.
Skills
- Compassion and professionalism
- Positive outlook and strong sense of advocacy
- Collaborative mindset
- Willingness to go the extra mile to deliver excellent care
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Tuition support
- Matched retirement plans (for team members working 32+ hours per pay period)
Schedule
Onsite, full-time schedule: Days, 7am‑7pm with a rotating pattern of 3 shifts one week and 4 shifts the next week.