Enterprise Issue & Incident Risk Partner

About the role

Support second-line oversight and challenge throughout the issue and incident lifecycle, ensuring alignment with Group Risk standards and governance requirements.

Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office.

Responsibilities

• Support business stakeholders and regional risk colleagues to strengthen and mature Zip’s enterprise issue and incident management framework.
• Support second-line oversight and challenge throughout the issue and incident lifecycle, ensuring alignment with Group Risk standards and governance requirements.
• Review, assess, and challenge incident classifications, impact assessments, root cause analyses, and remediation plans to support consistent enterprise-wide practices.
• Facilitate timely escalation of material incidents and emerging risk themes to senior leadership and governance forums.
• Analyze incident trends, control failures, and recurring themes and provide insights to identify systemic risks and opportunities for control enhancement.
• Support incident investigations, ensuring root causes are appropriately identified and documented, and corrective actions address underlying risk drivers.
• Monitor remediation activities through closure, providing independent challenge and validation of action effectiveness.
• Lead and coordinate post-incident reviews and lessons learned activities to drive continuous improvement across processes, controls, and risk management practices.
• Develop and enhance management information, metrics, and governance reporting that provide meaningful insight into issue and incident trends, remediation progress, and risk exposure.
• Leverage AI-enabled tools and data analysis techniques to support incident investigations, identify emerging risk themes, and improve the quality and efficiency of risk reporting.
• Evaluate opportunities to enhance issue and incident management processes through automation, analytics, and responsible use of AI-powered productivity tools.

Requirements

• 5+ years of experience in operational risk, enterprise risk management, issue management, incident management, compliance, audit, or a related second-line risk function within a regulated environment.

Qualifications

• Demonstrated experience managing or overseeing issue and incident management frameworks, including root cause analysis, remediation oversight, and lessons learned activities.
• Strong understanding of enterprise risk management frameworks and core risk disciplines, including RCSAs, risk appetite frameworks, risk taxonomy, controls assessment, and governance reporting.
• Experience conducting incident reviews, investigations, and control failure analysis with the ability to identify underlying systemic risks.
• Proven ability to provide effective challenges and influence stakeholders across all levels of the organization.
• Experience developing risk reporting, key risk indicators, and governance materials for senior management and executive committees.
• Strong analytical and problem-solving capabilities with the ability to synthesize complex information into actionable insights.
• Experience working across multiple business functions and regions in a fast-paced and evolving environment.
• Demonstrated ability to effectively use AI-powered productivity and analysis tools to improve research, reporting, documentation, and operational efficiency.
• Curiosity and willingness to adopt emerging technologies, including AI-enabled solutions, while applying appropriate risk management and governance considerations.

Skills

• Experience using data analytics, automation, or AI-assisted tools to support risk analysis, investigations, reporting, or decision-making is preferred.

Benefits

Flexible working culture
Incentive programs
Unlimited PTO
Generous paid parental leave
Leading family support policies
Company-sponsored 401k match
Learning and wellness subscription stipend
Beautiful Union Square office with a casual dress code
Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Pay

The annual base Pay Range for this position is 92k - $125k. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Schedule

At-will position