Enterprise Integrations Implementation Manager

Responsibilities

• Supervise, coach, and support a team of implementation consultants, ensuring high performance, professional development, and adherence to implementation methodologies.
• Own end-to-end implementation execution for assigned solutions, ensuring successful client outcomes through effective solution design, configuration, and deployment.
• Provide advanced guidance and direction to implementation staff to ensure minimal disruption due to technical or product-related issues.
• Conduct regular performance feedback sessions, reviews, and coaching conversations; address underperformance constructively and support growth.
• Recruit, develop, and retain high-performing individuals, cultivating a best-in-class implementation team.
• Align consultant resources with project demands, considering experience, skillsets, scope complexity, and team revenue goals.
• Oversee staff utilization, monitor productivity, and take corrective action to meet department and company performance objectives.
• Mentor consultants on best practices, complex product functionality, and proper implementation techniques.
• Lead the development and continuous improvement of implementation processes, tools, templates, and best practices; share enhancements across teams.
• Partner cross-functionally with Product, Engineering, Conversions, Training, and Support to resolve complex implementation challenges and improve overall solution delivery.
• Collaborate with Project Managers, Product Managers, Conversion Engineers, Trainers, and Support to resolve escalated and critical implementation issues.
• Translate business and operational needs across divisions, ensuring clear, actionable communication between technical and non-technical stakeholders.
• Champion organizational alignment on integration strategy, ensuring solutions are implemented cohesively across products, platforms, and internal teams.
• Participate in and contribute to pre-sales activities, including scope validation, proposal estimates, RFP responses, and client presentations.
• Affiliate with Sales to identify add-on opportunities and ensure smooth transitions between sales, implementation, and customer success teams.
• Establish and maintain strong relationships with cross-functional departments to ensure alignment and resource commitment.
• Travel to client sites as necessary (up to 30%) to support high-priority engagements or escalated issues.
• Forecast and track team revenue, manage billing milestones, and monitor financial performance against targets.
• Champion a team-oriented culture and lead regular meetings or initiatives (e.g., community development sessions, implementation summits) to foster collaboration and innovation.
• Oversee special implementation-related initiatives to expand capabilities and improve delivery effectiveness (e.g., LMS, Datamart).
• Maintain accountability for project deliverables, successful solution adoption, and overall customer satisfaction throughout implementation.
• Support strategic planning by providing input on budgets, staffing forecasts, and team development plans.
• Represent Tyler’s core values by promoting integrity, innovation, superior service, and exceeding client expectations in all engagements.
• Perform other duties as assigned.

Qualifications

• 3-5 years of implementation and project management experience within a software company or division.
• A minimum of a B.S. or B.A. degree or equivalent experience is required.
• PMP is strongly preferred.
• Seven or more years’ experience in managing client relationships/software projects.
• At least 5 years of technical software experience with proven success in assisting clients with utilizing new solutions.
• Implementation of solutions preferred.
• Strong knowledge and understanding of PMI standards to conducting projects.
• Strategic planning, organizational and time management skills including strong people management and project management experience involving the ability to manage multiple projects of various size, scope, and complexity simultaneously.
• Demonstrated ability to operate with broad technical competency across systems, platforms, and integration patterns, with an emphasis on connecting solutions rather than deep specialization in a single domain.
• Prior experience interviewing, hiring, managing, leading, coaching, mentoring, and developing staff.
• Ability to strategically plan and establish business, client and staff goals and ensure successful goal achievement.
• Prior success with recommending and implementing process improvements and best practices to senior leadership.
• Advanced research, decision making and problem resolution skills including root cause analysis and resolving the most complex issues.
• Proficient with Microsoft Office including MS Project.
• Excellent verbal, written and technical communication skills including tailoring messages strategically to technical and non-technical client, staff, management, leadership, and executive audiences.
• Must be able to travel approximately 30-50% and provide reliable transportation and carry/maintain personal liability insurance on vehicle.