Enterprise Implementation Lead

Key Responsibilities

• Lead the implementation of the platform for international enterprise customers.
• Manage customer projects from solution definition through to successful go-live.
• Facilitate discovery, business and architecture workshops.
• Cook up technical integrations with customers and internal development teams.
• Ensure successful platform adoption and long-term customer success.
• Build and maintain strong customer relationships throughout the customer lifecycle.
• Advise customers on the development of their product security processes and strategy.
• Identify new use cases and opportunities to optimise customer processes.
• Support customers in scaling the platform across their organisation.
• Support contract renewals, cross-selling and upselling through successful project delivery.
• Capture business and technical requirements.
• Translate customer feedback into product requirements.
• Work closely with Product Management and Development teams to support the ongoing evolution of the platform.
• Validate new features with pilot customers.
• Develop and standardise customer delivery methodologies and implementation best practices.
• Support the growth of the consultancy function through mentoring and coaching.

Essential Skills & Experience

• Proven experience implementing enterprise software or SaaS solutions.
• Available to visit Leipzig once a month for client visits.
• Experience managing complex customer implementation projects from end to end.
• Strong customer-facing consultancy experience.
• Experience delivering discovery workshops and requirements gathering sessions.
• Experience with software and system integrations.
• Strong stakeholder management skills across business, technical and leadership teams.
• Experience managing go-live and rollout activities.
• Ability to translate customer requirements into practical solutions.
• Experience working closely with Product Management and Development teams.
• Strong communication and workshop facilitation skills.
• Experience identifying new customer use cases and supporting continuous improvement.