Enterprise Help Desk Specialist - 1

Zachary Piper Solutions is seeking an Enterprise Service Desk (ESD) Representative to support a company focused on IT services and cybersecurity for large-scale government enterprise networks. This position is on-site in Kansas City, Missouri. The ESD Representative will provide centralized help desk and desktop support to end users across a global enterprise environment. Join a mission-critical team supporting secure network operations for a major government organization and help ensure seamless connectivity for thousands of users worldwide. Responsibilities for the ESD Representative include: Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applicationsTroubleshoot hardware, software, network connectivity, and operating system issuesSupport Microsoft Office Suite, Outlook, and video teleconferencing toolsRespond to and resolve tickets in a high-volume service desk environmentDeliver excellent customer service while supporting end users across multiple locations Required Qualifications for the ESD Representative include: 0–6 months of experience (Mid-level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environmentsExperience with desktop support, Windows OS, Microsoft Office Suite, Outlook, and basic networkingStrong troubleshooting, customer service, and communication skillsRelevant IT certification (Security+ required)Active Secret Clearance required Compensation for the ESD Representative include: Salary Range: $55,000 – $65,000 annually (depending on experience)Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law SEO Keywords: Enterprise Service Desk, Help Desk Support, IT Support Specialist, Desktop Support Technician, Technical Support Analyst, Service Desk Analyst, Tier 1 Support, Tier 2 Support, Windows Support, Microsoft Office Support, Outlook Troubleshooting, Network Support, Cybersecurity Support, Security+ Jobs, Secret Clearance Jobs, IT Jobs Kansas City, Help Desk Kansas City, Government IT Support, End User Support, VTC Support