Enterprise Field Service Manager

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, with 40+ years of industry-leading experience. We partner with top manufacturers like Motorola, JVC Kenwood, and Avigilon, and operate 75+ branches across North America.

About the role

As a Field Service Manager, you will oversee day-to-day operations in the Field Service Department within your assigned area. This role involves managing a team of technicians and installers with varying competencies, requiring extensive interaction with customers, product vendors, manufacturers, and senior management.

Responsibilities

• Manage projects and service assignments as needed.
• Act as the direct liaison between BearCom technicians and Motorola or end customers.
• Work with customers to prepare quotes, bids, and schedules for installation and repair tasks.
• Assist with organizing and scheduling upcoming field work.
• Provide technical support in field operations.
• Check the functioning of newly installed equipment to evaluate system performance under actual operating conditions.
• Install, maintain, and provide technical support for wireless communications equipment, including UHF/VHF and 800/900 MHz analog and digital systems.
• Operate mobile and portable radio equipment, dispatch consoles, and microwave systems using both conventional and trunked radio technologies.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems efficiently.
• Provide hands-on oversight for the installation of communications equipment and peripheral hardware, such as base stations, repeaters, mobile/portable devices, wireless broadband devices, and CCTV equipment.
• Analyze diagnostic test results to repair and program radios and wireless equipment.
• Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document site surveys and assessments per defined customer requirements.
• Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.
• Train and coach field service technicians and installers.
• Travel up to 25% of the time and be available for on-call duties as required.
• Assist with other projects as assigned.
• Adhere to safety standards outlined in the BearCom Injury and Illness Prevention Program and develop safe work practices.
• Conduct on-site evaluations, walking up to a mile on uneven surfaces to assess service conditions.
• Occasionally lift and move equipment or materials weighing up to 25 pounds.

Qualifications

• 5+ years of leadership experience in technical management in the wireless industry or similar experience.
• Experience developing, qualifying, and directing new business opportunities through customer interface and requirements gathering.
• Knowledge of and experience with a network of vendor resources.
• Experience managing complex project implementations.
• Understanding of business practices and P&L responsibility.
• Excellent customer relationship skills.
• Extensive knowledge of 2-way radio theory, RF propagation characteristics at various frequency bands, and communications systems.
• Technical leadership experience with wireless solutions and multiple 2-way radio technologies.
• Appropriate degree from an accredited college or equivalent experience; a combination of education, professional experience, and specialized training is acceptable.
• Proficiency with MS Office Suite (Word, Excel, Outlook).
• Security clearance is a plus.
• Valid driver’s license and proof of insurance.
• Background checks, including a Motor Vehicle check, are part of the hiring process.

Benefits

• Highly competitive compensation.
• Medical, dental, and vision insurance.
• Company-paid life, short-term, and long-term disability insurance.
• Paid holidays and generous paid time off.
• Matching 401k plan.
• Use of a company vehicle.
• Employee referral bonus.
• Tuition reimbursement.
• Extensive on-the-job training and coverage of fees for most professional certifications.