Enterprise Endpoint Engineer (Intune Experience)

Location: Indianapolis, Indiana (Onsite)

About the role

We are actively seeking a candidate who is well-versed in troubleshooting and resolving issues within Microsoft Intune-managed environments. This is not a traditional, siloed service desk role. The position requires operating effectively across desktop support, endpoint management, security compliance, and network-related challenges. You will be expected to move fluidly across technical domains, owning problems end-to-end while balancing user experience, security, and operational efficiency in a secure, enterprise-scale environment.

Responsibilities

• Troubleshoot and resolve Intune-related issues, including device configuration, policy application, compliance failures, and software deployment.
• Provide hands-on desktop support in an enterprise environment, including OS, hardware, and user-facing issues.
• Diagnose and address network connectivity issues such as access restrictions, firewall rules, DNS, VPN, and IP/Port/URL filtering.
• Navigate and resolve security and compliance-related challenges, including endpoint hardening, policy enforcement, and audit readiness.
• Operate effectively across multiple functions, including endpoint management, support, security, and asset management.
• Update and support systems by tuning performance, allocating storage space, and implementing critical patches.
• Review systems performance logs to identify anomalies and troubleshoot issues.

Requirements

• A Bachelor’s degree in information systems or a relevant field is required.
• 4-8 years of prior relevant experience, or a Master's degree with 2-6 years of prior relevant experience.
• 3+ years of practical experience in the field.
• Practical experience managing enterprise desktops within a Microsoft Intune managed environment.
• Hands-on experience troubleshooting and administering Windows operating systems in an enterprise environment, ideally including peripheral device management, asset management, and VOIP operations.
• Hands-on experience administering or operating network access controls in the form of IP:Port or URL based filters.
• Understanding and practical exposure to regulatory controls, baselines, and security policies within an Azure Entra and Intune based environment.
• Ability to self-manage work tasks using M365 based tools.
• Demonstrated ability to independently resolve issues and improve day-to-day operations with self-driven initiatives.

Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks to associations that include CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.