Enterprise End User Technology Manager-23621

About the role

We are seeking a dynamic Enterprise End User Technology Manager to join our Digital & Information Services team at Rush University Medical Center. Reporting to the Director of End User Experience, this role involves overseeing endpoint services and virtual desktop environments, guiding a team of engineers, and delivering a seamless, high-quality computing experience across the enterprise.

Responsibilities

• Provide leadership and guidance to the end-user technology engineers, fostering a collaborative and results-driven culture.
• Oversee the deployment, configuration, and maintenance of endpoint hardware, software, and operating systems across Windows OS and Mac OS, and virtual environments.
• Develop and maintain comprehensive reporting and dashboards to track and analyze key performance indicators (KPIs) related to end-user technology.
• Plan, coordinate, and execute technology deployments, ensuring minimal disruption to end users and adherence to project timelines.
• Identify and create opportunities for continuous improvement, such as automation and optimization, to enhance efficiency and effectiveness in end-user technology processes.
• Oversee the management of customer experience, ensuring timely and effective resolution of issues and maintaining high levels of user satisfaction.
• Identify support trends and recurring issues, driving continuous improvement through root cause analysis and problem management.
• Collaborate with cross-functional teams to identify and address areas for improvement in end-user technology and processes.
• Manage vendor relationships, including negotiating contracts, monitoring performance, and ensuring that vendors meet the organization's standards and requirements.
• Stay current with industry trends and best practices in end-user technology management and apply this knowledge to enhance the organization's technology environments.

Qualifications

• Bachelor’s degree in computer science, information systems, or related discipline is preferred.
• Prior IT management experience is required, including leading and mentoring technical teams.
• 8 years of experience in Desktop Engineering or a related IT discipline, preferably in a healthcare environment.
• Proven experience supporting a large environment comprised of Windows OSX and Mac OSX, and Virtual Desktop environments.
• Expertise in system deployment, imaging, patching automation, and leveraging platforms such as SCCM, JAMF, or Intune.
• Proficient supporting an Epic environment including print management solutions, single-sign on technologies.
• Experience implementing, deploying, and supporting Mobile Device Application and Management tools and infrastructure.
• Project Management certification or equivalent experience.
• Strong understanding of ITIL, KPIs, and SLAs.
• Prior experience utilizing IT Ticketing systems to track, prioritize, and resolve incidents.
• Highly organized and the ability to deal effectively with competing priorities and demands.
• Strong written and oral communication skills with the ability to engage with staff at all levels.
• Collaborative approach and strong relationship building skills.

Benefits

Rush offers exceptional rewards and benefits. For more information, please visit our Rush benefits page at this link.

Pay

The pay range for this role is $55.75 - $83.07 per hour.

Schedule

This role is full-time (Total FTE between 0.9 and 1.0), with a shift of Shift 1 from 9:00:00 AM - 5:00:00 PM.