Enterprise Desktop Administrator

About the role

Help improve the lives of North Dakota citizens by providing customer service as a member of our End User Compute & Collaboration team. North Dakota Information Technology (NDIT) is seeking an Enterprise Desktop Administrator. This position requires onsite work in Minot, and possible support duties in surrounding areas.

Responsibilities

• Monitor, coordinate, resolve and properly document incidents, tasks and/or changes requested by customers and internal staff.
• Provide remote and on-site support for computer hardware such as desktops, laptops, scanners, and other peripherals.
• Provide provisioning of devices for several state agencies.
• Manage asset inventory throughout a device’s lifecycle, including surplus of equipment.
• Identify, document, and clearly articulate operational functions and work with business analysts to identify improvement opportunities.
• Provide quality customer service in a work environment with a continuous workload.

Skills

To succeed in this position, you will be an inquisitive and constant learner, open to observation and feedback. You should be highly organized, able to manage your time and priorities effectively in order to meet organization standards. You establish and maintain effective working relationships while working independently and within a team.

Requirements

To be considered for this role, you must have an associate degree in computer science or closely related field, or a high school diploma and two years of current and progressive IT technical desktop support related work experience.

Application materials must clearly show an address in the selected recruiting area or confirm the candidate’s ability to relocate within 30 days of an offer being made.

Benefits

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family. Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Pay

Hiring Range: $67,200 - $78,000 Annually (equivalent to $5,600 - $6,500 monthly).

Schedule

Full-Time