Enterprise Customs Specialist

Responsibilities

• Follow requirements in the client-specific SOPs provided.
• Maintain SOP based on management guidance and continuously analyze for improvement and clarity.
• Monitor individual work while providing support to ensure high performance amongst the entire team.
• Manage all clients and shipments you are accountable for.
• Research errors, KPI inaccuracies, and delays to identify root causes and, when needed, work with management to fix such errors proactively.
• Completion of shipment from start to finish and willingness to work within an automated and technology-forward environment.
• Serve as a point of contact for clients.
• Develop and maintain strong relationships with clients, understand their needs, and provide tailored solutions and support.
• Address and resolve client issues and concerns promptly and effectively.
• Participation in client or internal calls and meetings.
• Implement and actively onboard new clients.
• Engagement in professional development and learning.

Requirements

• Confidence in handling Customs Brokerage in a fast-paced environment.
• Following required procedures and processes based on the client’s requirements.
• Working effectively within a team spread throughout the United States.

Qualifications

• Customs Brokerage experience (minimum 2 years).
• Proficiency in Microsoft Office (Outlook, Excel, Word, etc.).
• Excellent attention to detail.
• Strong written and oral communication skills - this role will be customer-facing.
• Works with minimal supervision.

Benefits

• Employee High Deductible Health Plan (HDHP) currently paid for 100% by Green.
• Competitive salary between $45,000- $70,000 annually, based on qualifications, experience and location.
• $1,800 contributed to employee HSA Account, if on HDHP.
• Employee Dental provided by Green.
• Option to purchase disability insurance.
• Paid life insurance and option to buy-up.
• 401(K).
• Parental Leave Program.
• Monthly recognition points to give/receive, which can be converted to gift cards.
• Tuition Reimbursement Program.
• Optional 26 days remote annually.
• Wellbeing Program.
• Training and Development.

Pay

Competitive salary between $45,000- $70,000 annually, based on qualifications, experience and location.

Schedule

Office setting.