Enterprise Customer Success Manager
Serving Our Customers
Serving as the main point of contact for our OEM & logistics client(s) and establishing and developing long-lasting, reliable relationships with decision makers on all levels and in all relevant functions.
Acting as a liaison between our clients and our internal teams to ensure the timely and successful delivery of our solutions.
Identify opportunities on a regular basis for additional deployments or development opportunities with our clients and build action plans to complete.
Create and align cross-divisional customer strategy with customer and product business units.
Lead product demos and pilot deployments for prospective and current OEM & logistics customers, ensuring successful execution and alignment with client objectives.
Lead onboarding process post installation and through the hand off to customer use of UVeye system and solutions.
Monitor and improve the status and health of the customer relationship; including client feedback, definition of follow-up tasks, and ensure effectiveness.
Measure, monitor, and influence customer targets and strategies, and complete monthly and/or quarterly business reviews.
Aid customers with maximizing the value that they receive from the products and the relationship overall.
Monitor internal sentiment, offer and provide platform education and training on an as-needed basis.
Travel to customer locations to support onboarding and system training activities.
Requirements
- 5+ years of experience in Enterprise Account Management, Strategic Sales, or Customer Success, preferably in SaaS, automotive tech, or industrial solutions
- Proven track record of managing and expanding high-value enterprise accounts, including upsell, cross-sell, and multi-site deployments
- Experience working with OEMs, logistics providers, dealerships, or fleet management organizations
- Strong ability to engage and influence complex stakeholder groups, including executives, engineering, and operations leaders
- Strategic and consultative mindset, with experience in building and executing account growth plans
- Experience leading product demos, pilots, and enterprise implementations from pre-sale through post-deployment
- Strong commercial acumen with a data-driven approach to customer performance and ROI
- Experience conducting business reviews (QBRs/MBRs) and aligning customer goals to business outcomes
- Highly organized with strong project management skills; able to manage multiple complex accounts simultaneously
- Technical proficiency with CRM systems and analytics tools
Benefits
- Competitive Medical, Dental, Vision
- Company 401k Match
- 20 PTO days, Company paid holidays
- Career growth as we scale across the US
Pay
The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $115,000 - $130,000. In addition, this position is also eligible for a bonus.
Schedule
This role involves regular on-site work within dealership environments and requires approximately 60% travel. While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout dealership service lanes, inspection areas, showrooms, and outdoor lots. The role also requires the ability to work in varying environmental conditions, including heat, cold, rain, or other outdoor elements commonly experienced at dealership locations.
Use of Personal Protective Equipment (PPE)
Use of personal protective equipment (PPE) may be required depending on site protocols.
Why UVeye
Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.