Enterprise Customer Success Manager

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Responsibilities

• Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers.
• Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.
• Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
• Lead business reviews and financial health checks that drive executive alignment and showcase ROI.
• Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.
• Possess strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
• Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes.
• Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.
• Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores.

Requirements

• 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy.
• Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools.
• Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships.
• Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
• Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes.
• Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.
• Bachelor's degree required; finance, business, or related fields preferred.

Bonus Points

• You love solving complex business problems with innovative financial solutions.
• You think in systems, not silos and understand the bigger picture of customer value.
• You are energized by being proactive, not reactive, in helping customers succeed.
• You want to be a thought leader and internal resource for enterprise strategy across the CS org.

Compensation

The expected OTE range for this role is $117,600 - $147,00 USD. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.