Enterprise Customer Success Manager

About the role

We are looking for an Enterprise Customer Success and Account Manager, OEM & Logistics at UVeye who will develop and execute strategies to drive the adoption and expansion of UVeye’s cutting-edge vehicle inspection solutions within major OEM organizations.

Responsibilities

• Serve as the main point of contact for our OEM & logistics client(s) and establish and develop long-lasting, reliable relationships with decision makers on all levels and in all relevant functions.
• Act as a liaison between our clients and our internal teams to ensure the timely and successful delivery of our solutions.
• Identify opportunities on a regular basis for additional deployments or development opportunities with our clients and build action plans to complete.
• Create and align cross-divisional customer strategy with customer and product business units.
• Lead product demos and pilot deployments for prospective and current OEM & logistics customers, ensuring successful execution and alignment with client objectives.
• Lead onboarding process post installation and through the handoff to customer use of UVeye system and solutions.
• Monitor and improve the status and health of the customer relationship; including client feedback, definition of follow-up tasks, and ensure effectiveness.
• Measure, monitor, and influence customer targets and strategies, and complete monthly and/or quarterly business reviews.
• Assist customers with maximizing the value that they receive from the products and the relationship overall.
• Monitor internal sentiment, offer and provide platform education and training on an as-needed basis.
• Travel to customer locations to support onboarding and system training activities.

Requirements

• 5+ years of experience in Enterprise Account Management, Strategic Sales, or Customer Success, preferably in SaaS, automotive tech, or industrial solutions.
• Proven track record of managing and expanding high-value enterprise accounts, including upsell, cross-sell, and multi-site deployments.
• Experience working with OEMs, logistics providers, dealerships, or fleet management organizations.
• Strong ability to engage and influence complex stakeholder groups, including executives, engineering, and operations leaders.
• Strategic and consultative mindset, with experience in building and executing account growth plans.
• Experience leading product demos, pilots, and enterprise implementations from pre-sale through post-deployment.
• Strong commercial acumen with a data-driven approach to customer performance and ROI.
• Experience conducting business reviews (QBRs/MBRs) and aligning customer goals to business outcomes.
• Highly organized with strong project management skills; able to manage multiple complex accounts simultaneously.
• Technical proficiency with CRM systems and analytics tools.

Qualifications

• Automotive, OEM, Fleet, or Logistics experience.
• Bachelor’s degree in Business, Engineering, Computer Science, or related field.

Benefits

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

Pay

The annual base salary range for this position is $115,000 - $130,000. In addition, this position is eligible for a bonus.

Schedule

This role involves approximately 60% travel.

Travel & Physical Requirements

• Regular on-site work within dealership environments.
• Extended periods of sitting, standing, walking, and frequent movement throughout dealership service lanes, inspection areas, showrooms, and outdoor lots.
• Ability to work in varying environmental conditions, including heat, cold, rain, or other outdoor elements commonly experienced at dealership locations.
• Use of personal protective equipment (PPE) may be required depending on site protocols.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why UVeye

• Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
• Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
• Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.